In my freshly installed Ubuntu 20.04 LTS, Ubuntu Software is not loading properly.

It is loading only Editor's Picks but nothing else. Installed tab is empty and search is not working as well. My internet connection is perfectly working and I am not using any firewall.


If all images and software aren't loading in the software app delete the ubuntu-reviews.db file at ~/.local/share/gnome-software/ubuntu-reviews.db. It will be recreated automatically the next time you open Ubuntu Software. Open the terminal and type:

killall gnome-software
mkdir -p ~/.local/share/gnome-software/
cd ~/.local/share/gnome-software/
mv ubuntu-reviews.db ubuntu-reviews.db.bak # skip if ubuntu-reviews.db doesn't exist

Then reopen Ubuntu Software.

If it still doesn't work you could try reinstalling Ubuntu Software.

sudo apt update
sudo apt purge gnome-software
sudo apt install gnome-software
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  • gnome-software: no process found I am getting this. – digiwizkid May 11 at 11:51
  • That means that Ubuntu Software is already closed, so continue to the next command. – karel May 11 at 11:52
  • 1
    No such file or directory ~/.local/share/gnome-software/, please note: I am using 20.04 – digiwizkid May 11 at 11:56
  • I edited my answer. – karel May 11 at 12:04

I also freshly installed Ubuntu 20.04 and was having problems with Ubuntu Software.


sudo apt install gnome-software
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If you're getting unresponsive search, try reinstalling the software center.

sudo apt reinstall gnome-software
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Instead of installing the gnome-software try:

(Ubuntu has this by default but still you may not have it)This installs the snapd package manager wich ubuntu software uses

sudo apt update
sudo apt install snapd

This installs the snap store using the package manager

sudo apt-get update
sudo snap install snap-store
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