So i have 2 Hp Laptops both the same but one is a downgrade pavilion where mine is the top one. they are both about 6-7 years old so not new but they work. My laptop is a HP Pavlion, I7 with 8GB of ram running and a Nividia Geforce with Ubuntu 19.10 where as the other one is a HP Pavlion, duel core with 4GB of ram running Ubuntu 18.04.3 LTS.

The reason i mention this is they both have the same issue so i dont think this has anything to do with what version of Ubuntu i have but what is happening is the screen will freeze, you can see everything in the background moving but you just cant click on anything. At first i can do Ctrl + Alt + T and get the terminal up and write but i just cant click anywhere else without restarting my laptop. Im starting to think a hardware issue.

Has anyone else come across this issue before?

  • Before the freeze, does everything work normally as expected? If you start terminal, can you type normal CLI commands and get proper responses? Edit your question and show me ls -al ~/.local/share/gnome-shell/extensions. – heynnema Feb 3 '20 at 16:40
  • Yeah it does, i did your command and i get ls -al ~/.local/share/gnome-shell/extensions ls: cannot access '/home/simon/.local/share/gnome-shell/extensions': No such file or directory – simong93 Feb 3 '20 at 16:57
  • I'd check for current video drivers on both machines, and also check the BIOS version and make sure it's up to date. Use sudo dmidecode -s bios-version and then go to support.hp.com and check for a newer one. – heynnema Feb 3 '20 at 17:08
  • What do you see at extensions.gnome.org/local? – heynnema Feb 3 '20 at 17:10
  • the bios version is all up to date. and extensions.gnome.org/local nothing is there :( – simong93 Feb 6 '20 at 15:35

I get that sometimes on my Ubuntu 18.04.3. Last time when I checked the system logs it seemed that it's all caused by a lack of free memory (I have 8GB RAM).

I found a workaround so I don't have to restart my computer and it's simply restarting gnome with: Alt+F2 typing r and pressing Enter.

And if that is not working you could try to open your terminal and restart gnome from there with: killall -3 gnome-shell

  • You probably have a bad GNOME Shell extension installed. – heynnema Feb 3 '20 at 16:38
  • Glad its not just me then :D ill give your ideas a go when it next freezes :) although Alt+F2 does not work on mine when it freezes. – simong93 Feb 3 '20 at 16:56

In the end there does not seem to be any fix, my only solution was to download Kubuntu and from time to time it will freeze but shutting the lid down and causing it to sleep seems tos solve the issue

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.