I'm trying to install Ubuntu 19.10 desktop version on my computer but I can't pass the hardware check. It always gets stuck on following lines:

Product: USB Audio
Manufacturer: Generic

I'm also attaching the picture of the screen bellow.

Hardware check never passes this point!

I can easily install Windows 10 without any issues.

Configuration bellow:

motherboard: ASRock TRX40 CREATOR
cpu: AMD Ryzen Threadripper 3960X
gpu: Gigabyte GeForce RTX 2080 Ti

I suspect it might be the motherboard issue as it clearly states support for Windows 10 at ASRock website. But I don't expect that to block linux all together.

Please let me know if you need to have any additional information.

Thank you so much for any help or advice

  • Unplug ALL USB devices except the mouse/keyboard and see if it gets farther.
    – heynnema
    Jan 22, 2020 at 17:10
  • Make and model of the computer? Please obtain model number from the serial number sticker; other 'model numbers' elsewhere on the PC are likely marketing buzzwords and don't provide useful info. If this is a desktop with no model number there, make and model of the motherboard and video card would be helpful. Please click edit] and save that information into the question; please do not use Add Comment.
    – K7AAY
    Jan 22, 2020 at 17:31
  • Thanks. I just updated the the question. I tried to install it without any extra devices in any USB port but it still does it...
    – Jirka
    Jan 22, 2020 at 20:55
  • Show me sudo dmidecode -s bios-version to check your current BIOS version. See asrock.com/support/index.asp?cat=BIOS for newer BIOS. Start comments to me with @heynnema or I may miss them.
    – heynnema
    Jan 23, 2020 at 23:14
  • @heynnema, Thanks for your advice. Not sure how to run that command as I can't even run Ubuntu without installation but I did check the Bios version in my current Windows system. it's: "American Megatrends Inc. P1.10, 30/10/2019" It doesn't look like any newer updates for my motherboard are available yet, apart of beta release: asrock.com/MB/AMD/TRX40%20Creator/index.asp#BIOS
    – Jirka
    Jan 26, 2020 at 21:46


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