I am posting this as I've gone through several posts here and couldn't understand exactly the issues I'm having and the solution. I recently bought a Dell Vostro 15 5590 (see here for all specs). Relevant hardware information:

  • 10th Generation Intel Core i7-10510U
  • Wireless adapter Intel 9462 NGW
  • Audio controller Realtek ALC3204

It came with Windows 10, but then I decided to install Ubuntu 18.04.3 LTS alongside it. When I first booted into Ubuntu, I noticed the wireless wasn't working. The card wasn't even showing up in the UI, but with lspci I could see it. After a thorough search I found this which worked. I basically installed the linux-oem-osp1 package and after a reboot I was able to connect to a Wi-Fi network.

However, I then noticed that the audio wasn't working, neither input nor output. In the UI it was only showing the dummy output but again through lspci I could find my sound card. Found some questions here but nothing worked. Does anyone have any clue about this?

UPDATE: About the sound issues, I tried all the alternatives provided in this link. For the step where I should run the alsamixer utility, it failed with the message cannot open mixer: No such file or directory. I believe that is because it cannot find any sound card?

UPDATE WITH PARTIAL SOLUTION: By following the steps suggested by Pedro below, I was able to have sound output and wi-fi working. It basically consists on going back to the kernel 5.0.0-37-generic, which makes the sound work, and then installing the package backport-iwlwifi-dkms with the commands:

$ sudo add-apt-repository ppa:canonical-hwe-team/backport-iwlwifi
$ sudo apt-get update
$ sudo apt-get install backport-iwlwifi-dkms
$ reboot

The internal microphone still doesn't work, although the microphone of a headset works fine. I will go after this issue now and will update this with more info if I get it to work.

  • 2
    Lucas, thank you for bravely pushing on and solving the WiFi issue. Now, to help with the sound card problem, we need to know specifically what commands you ran, and what the exact result of each was, to avoid asking you to reinvent the wheel. Please click on edit and add that essential information to your original question.
    – K7AAY
    Dec 26, 2019 at 21:17
  • 1
    Sorry for the delay. I have updated my question with the info.
    – Lucas
    Dec 30, 2019 at 19:49
  • 1
    Have added a bounty of 50 pts from my personal bank to draw attention to this, as I am up to my eyeballs in other work. May the force be with you.
    – K7AAY
    Dec 31, 2019 at 16:30

5 Answers 5


I manage to solve it. I have the exact same configs as yours and I've been through the same situation. I noticed

  • kernel 5.0.0-37-generic - wifi adapter not working, sound working
  • kernel linux-oem-osp1 - wifi adapter working, sound not working

First, I plugged in the good old ethernet cable and went back to kernel 5.0.0-37-generic. You can boot another kernel in the grub menu and make it the default. So, sound is on.

Secondly I tried lots of ways to make the wifi adapter work, this was the only one that really did it.

$ sudo add-apt-repository ppa:canonical-hwe-team/backport-iwlwifi
$ sudo apt-get update
$ sudo apt-get install backport-iwlwifi-dkms
$ reboot

not sure if this is the optimal way, but now wifi and sound are working.

I'll start my research about input audio now, I'll come back and edit if I somehow get it working.

  • Perfect! It did not come to my mind to go back to the previous kernel version to check if the sound would work and then fix the wi-fi. Now the only remaining issue is the microphone. Headphone's mic works fine, but the internal mic is not even recognized. I also found out now that the right button of the touchpad works as the left button, so the only way to right-click is by double tapping. I'm checking a few things and will update my question with info.
    – Lucas
    Jan 10, 2020 at 0:46
  • Follow-up about the touchpad, simply following the steps in this link worked for me: itsfoss.com/fix-right-click-touchpad-ubuntu
    – Lucas
    Jan 12, 2020 at 17:41
  • That indeed works, but I personally prefer using double touch to right click anyways, didn't even realized it was off. What about the microphone input? Did you find something? Jan 13, 2020 at 11:34
  • Not yet. I tried several things but no success. I've been busy these last few days so couldn't figure it out.
    – Lucas
    Jan 15, 2020 at 20:19

I also have a Dell Vostro 5590 for a few days now, and had a similar problem. I did quite a lot of different things to make this laptop usable with Ubuntu so I cannot exactly say what helped me, but at some point I have noticed that the sound was working with kernel 5.0.0-37 (but no WiFI), but it was gone when switching to 5.0.0-1030-oem-osp1 (WIFI was working). After comparing the info returned by lspci -vv I have noticed the difference in Kernel driver in use of my Multimedia audio controller. It was set to sof-audio-pci for oem-osp1 kernel build (sound not working) and snd_hda_intel for 5.0.0-37. I started to play with Alsa settings and added options snd-hda-intel dsp_driver=0 at the end of /etc/modprobe.d/alsa-base.conf file.

In a meanwhile I have also upgraded the system to 19.10 and tried with newer kernels, but always either WIFI, or sound was not working. I don't know exactly what I did, but suddenly both WIFI and sound started to work on Ubuntu 19.10 with kernel 5.3.0-24. lspci -vv shows it is using snd_hda_intel driver now.

Next issue I need to solve is not working build-in microphone.

I know it is not a solution to your problem, but I hope it may give you some clue that will help you find it.

  • That sounds like exactly what I'm going through right now. I saw that sof-audio-pci is in use, but did not know if sound was working before I started figuring out the wi-fi issues (probably was). The fix seems to be just trying to force the system to use the right driver. snd_hda_intel shows up in kernel modules on lspci, but the one in use is still the sof-audio-pci.
    – Lucas
    Jan 2, 2020 at 16:50

Try this : - Intel Wifi Card not working on Ubuntu

Maybe you can Try to reinstall PulseAudio and Alsa by opening a terminal and doing the following:

  • Purge Alsa and PulseAudio using the command:

    sudo apt-get remove --purge alsa-base pulseaudio
  • Install Alsa and PulseAudio again:

    sudo apt-get install alsa-base pulseaudio
  • Reload Alsa:

    sudo alsa force-reload
  • Done. Check again if the sound is working.

    If not, try:

    sudo add-apt-repository ppa:ubuntu-audio-dev
    sudo apt-get update
    sudo apt-get dist-upgrade

Maybe you want to also check this out: https://help.ubuntu.com/community/SoundTroubleshooting


I had the same problem on my Dell Vostro 5590.

For audio (Realtek ALC3204) you have to stay on the Kernel 5.3.0-43-generic x86_64 for the moment and modify the default startup in Grub.

For Wireless (Intel Wireless-AC 9462) follow this procedure (Attention if you change Kernel you will lose your wireless configuration again) In the terminal as follows:

sudo apt install git build-essential

git clone https://git.kernel.org/pub/scm/linux/kernel/git/iwlwifi/backport-iwlwifi.git

cd backport-iwlwifi

make defconfig-iwlwifi-public


make -j4

sudo make install

cd /lib/firmware

sudo wget https://git.kernel.org/pub/scm/linux/kernel/git/firmware/linux-firmware.git/plain/iwlwifi-9000-pu-b0-jf-b0-38.ucode

sudo wget https://git.kernel.org/pub/scm/linux/kernel/git/firmware/linux-firmware.git/plain/iwlwifi-9260-th-b0-jf-b0-38.ucode

Solution provided by jylyknight is working. Below you can see how to install kernel. It also work with Dell Vostro 7590 For 64-bit OS:

cd /tmp/
wget -c https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.3/linux-headers-5.3.0-050300_5.3.0-050300.201909152230_all.deb
wget -c https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.3/linux-headers-5.3.0-050300-generic_5.3.0-050300.201909152230_amd64.deb
wget -c https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.3/linux-image-unsigned-5.3.0-050300-generic_5.3.0-050300.201909152230_amd64.deb
wget -c https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.3/linux-modules-5.3.0-050300-generic_5.3.0-050300.201909152230_amd64.deb

sudo dpkg -i *.deb

How to set old kernel in grub? Below instruction

sudo cp /etc/default/grub /etc/default/grub.bak
sudo -H gedit /etc/default/grub

set in grub


this will allow you to choose kernel during start. Choose 5.3


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