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My Dell Inspiron 5570 laptop has been working fine since I bought it 2 years ago. I've been running a dual boot setup with Windows 10 and Ubuntu (first 16.04, now 18.04) ever since.

Specifications:

  • Dell Inspiron 5570
  • 128gb SSD and 1 TB hard disk were already in the laptop
  • One month ago replaced the DVD drive with a 1 TB Samsung 860 SSD
  • Intel CPU i7
  • 8 GB RAM

Unfortunately, my laptop started behaving strangely. Here's what happened:

  1. I was doing some work on Windows when the operating suddenly froze. I was only able to shut it down with a hard reset.
  2. I couldn't boot into Windows anymore after this happened. Each time it started doing disk checks and diagnostics, all these tests passed, but it still couldn't get into Windows.
  3. I was still able to boot into Ubuntu, had to leave for the train and did some work there. When I arrived at my destination I put my laptop in sleep mode.
  4. Back at home tried to start my laptop, literally nothing happened, it didn't even start. I thought maybe it was the battery, but even after plugging in my charger nothing happened. After 20 clicks and holding the power button for like 15 seconds it finally started booting.
  5. Here's where everything collapsed. At this point I also couldn't boot into Ubuntu anymore. The errors I got were this:

Most of the times:

enter image description here

Sometimes:

enter image description here

  1. I didn't do any updates whatsoever before this happened. The only change to my laptop was a new SSD which I installed one month ago, the Samsung 860 QVO 1TB 2,5 inch SSD which I placed in my DVD drive slot. Ubuntu and Windows were both booting from this disk. My old SSD was still in my laptop but was not in use, I'll refer to this disk as my 128gb native SSD. The laptop also includes a 1 TB hard disk that was already in the laptop when I bought it.
  2. I removed my Samsung 860 SSD and tried booting from an Ubuntu 18.04 live USB. Same errors appeared. Also installing didn't work, with the same error.
  3. I tried installing Windows 10 on my old 128gb native SSD which was already in the laptop, but this did work. Installing Ubuntu didn't work as I didn't even get to the install screen.
  4. After some Googling I tried disabling ACPI. This allowed me to boot into the Ubuntu live USB and now I was also able to get to the install window.

Installing Ubuntu with ACPI=off on my 128gb SSD resulted in the following error:

enter image description here

  • Installing Ubuntu with ACPI=off on my 1 TB hard disk worked, but everything is very slow, probably because acpi=off disables something with the graphics, but shutting down results in an infinite loop of the splash screen.

  • Installing Ubuntu with ACPI=off on my new Samsung 860 SSD worked, but everything is very slow, probably because acpi=off disables something with the graphics, but shutting down results in an infinite loop of the splash screen.

Other things I've done: - Latest BIOS update from Dell

  • Dell extended diagnostics from BIOS which took 4 hours. All of the tests passed.

EDIT1:

EDIT2

  • Cleaned cpu fan, other parts were not dusty

  • Starting from live usb doesn't work

  • Reinstalled windows 10 again and removed all other partitions on all disks. Windows keeps freezing randomly

EDIT3 I'm pretty much out of options now. Would it be advisable to bring my laptop to a local computer repair shop?

EDIT4 Disconnected both SSD and wifi network adapter, Ubuntu 18.04 live usb gives same ACPI error. When adding kernel parameter acpi=off I can get into the Ubuntu environment. Added dmesg and journalctl -b logs of live usb:

EDIT5 Current error booting from live USB

enter image description here

EDIT6 Tried Ubuntu 19.10

  • With default kernel paramsz same acpi error as edit 5.

  • with acpi=off, I get a kernel panic error. This is the same error as in step 9.

Error: enter image description here

Improve this question
38
  • 1
    This is a hardware problem.
    – Pilot6
    Dec 17, 2019 at 12:33
  • @Pilot6 Yeah probably. Do you know how I can find out what the hardware problem is? And how I could fix it?
    – dave clarke
    Dec 17, 2019 at 12:37
  • Those boot messages are the second thing that I would check. The first thing that I would check is if you can see any error message when the computer is posting before grub starts to boot. If such a message exists it's typically just one line of white text on a black screen and it quickly disappears. If that line has anything to do with RAM then there's the culprit, a broken RAM stick. I the laptop has 2 or more RAM sticks it will be able to boot without the bad RAM stick plugged in.
    – karel
    Dec 17, 2019 at 13:22
  • As it all started in Windows I'm wondering if a system update there caused the problem? Specifically something tied to BIOS updates. You installed the latest BIOS update from DELL but I wonder if the version before that might work?
    – WinEunuuchs2Unix
    Dec 17, 2019 at 13:32
  • 1
    @daveclarke My Dell's updates are over a year behind not just for BIOS but for a dozen other areas. On one hand it would be nice being up-to-date, OTOH "If it ain't broke, don't fix it".
    – WinEunuuchs2Unix
    Dec 17, 2019 at 14:11

1 Answer 1

Reset to default
0

I would suggest the following:

  1. Clean or get the laptop cleaned (you would be surprised how much goes wrong with laptops and how frequently it is due to overheating).
  2. As per the comments, try one RAM stick then the other, reseating them carefully, maybe watch a video on how to do that.
  3. Create a Live-USB and see if you can boot an operating system off that to isolate if you have a hard drive problem or not and whether it can boot. 'Dohs or 'Nix
Improve this answer
4
  • Thanks for your reply. 1. I did a quick clean, hut there wasnt much dust. 2. There is only one RAM stick, I reseated it. 3. Booting from live USB doesnt work either. With apci=off it did work. But as of now that also stopped working.
    – dave clarke
    Dec 17, 2019 at 16:16
  • UEFI toggle? (123 - required characters.)
    – IT Gremlin
    Dec 17, 2019 at 17:21
  • I also tried installing with legacy mode.
    – dave clarke
    Dec 17, 2019 at 17:27
  • Sounded like something was going very wrong with the hardware, either the motherboard, bios or CPU. Did you try re-seating your CPU and RAM?
    – IT Gremlin
    Jan 14, 2020 at 14:42

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