I have installed Ubuntu 18.04 alongside Windows on my new ASUS Zenbook 13 UX333F and have had many issues. Most noticeable is that when the grub screen loads and I select Ubuntu, sometimes the grub text disappears and nothing else happens. I have tried waiting for a long time but literally nothing happens, no error text is shown either.

The first time I noticed this I was the first time I had powered off my laptop since installing Ubuntu (after setting up everything..) and I thought something was broken so I reinstalled it (set everything up again..) and it happened again. However, I tried restarting my laptop multiple times and suddenly after the 5th time it showed some terminal text and then worked!

Since then, every time I power off my laptop I have to try booting Ubuntu, wait and see nothing happen, restart and try again a seemingly random number of times (between 0 and 15) until finally it works. I managed to capture the error text in two pictures, I think it is the same every time. I hope someone can tell me how to fix this.

It might be worth mentioning that I have some other problems with Ubuntu on this laptop that I never had with my old ASUS:

  • My sound did not work at all, neither headphones nor speakers. I fixed this by upgrading to Kernel 5.0.8 via the ukuu command-line tool.

  • It does not hibernate or even sleep, I have followed a number of instructions to fix this but nothing seems to work. The battery drains really fast while the lid is closed.

I have reinstalled Ubuntu 18.04 multiple times (also tried 19.05), updated the kernel to multiple versions and nothing helped.

Why can't I have a smooth, stress-free Ubuntu experience on this new laptop?


have you tried updating your motherboard bios to the latest version? I ask this because the first pic has "acpi bios error(bug)" here is a link to ASUS site where you can dl it https://www.asus.com/Laptops/ASUS-ZenBook-13-UX333FA/HelpDesk_Download/

  • Now it doesn't load Kernel 5.0.8, but 5.0.0 works perfectly! Thank you (sorry for the delayed reply). – dashdeckers Oct 5 '19 at 9:30
  • However, I think Kernel 5.0.8 was important for the sound to work because when I tried to play a video after booting 5.0.0, it had a weird 'tinny' sound to it before dying out completely. – dashdeckers Oct 5 '19 at 11:36

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