I have a Logitech MX Anywhere 2 Bluetooth mouse on a Dell XPS 13 9343, running 18.04.3 LTS. I can't get the mouse to connect.

I've run:

  • power on
  • power off
  • scan on
  • connnect / pair MAC Address

But I just get these errors:

Failed to connect: org.bluez.ErrorFailed" or Failed to connect: org.bluez.ErrorAuthenticationFailed

I'm not sure what else to try.


cat /proc/cpuinfo | grep "model name" && sudo lshw | grep -A5 "Moth" && lshw | grep product

model name  : Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz 
       description: Motherboard
       product: 0TM99H
       vendor: Dell Inc.
       physical id: 0
       version: A00
WARNING: you should run this program as super-user.
          product: Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz
          product: Broadwell-U Host Bridge -OPI
             product: HD Graphics 5500
             product: Broadwell-U Audio Controller
             product: Broadwell-U Processor Thermal Subsystem
             product: Wildcat Point-LP USB xHCI Controller
             product: Wildcat Point-LP MEI Controller #1
             product: Wildcat Point-LP High Definition Audio Controller
             product: Wildcat Point-LP PCI Express Root Port #1
                product: RTS5249 PCI Express Card Reader
             product: Wildcat Point-LP PCI Express Root Port #4
                product: BCM4352 802.11ac Wireless Network Adapter
             product: Wildcat Point-LP USB EHCI Controller
             product: Wildcat Point-LP LPC Controller
             product: Wildcat Point-LP SATA Controller [AHCI Mode]
             product: Wildcat Point-LP SMBus Controller
             product: Wildcat Point-LP Thermal Management Controller
  • 1
    Hey, I added the info you asked about. – Batman Aug 13 at 22:43
  • Batman, thank you! Nothing found in Dell's Support dell.com/support/search/us/en/… or at Logitech support.logi.com/hc/en-us/… , will look further when I can. – K7AAY Aug 14 at 17:15
  • 1
    It's okay. I've solved the issue by finding the correct bluetooth driver on github, thank you – Batman Aug 16 at 23:32
  • What driver? Please answer your question with that link, and an explanation. – K7AAY Aug 16 at 23:54

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