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When I plug in the phone into the computer and answer the prompt on the phone to give permission for the computer to read the information on the phone, the files window opens, but it is constantly loading, with no files or folders every showing up.

An lsusb at the command line generates this output:

Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 002: ID 0bda:0316 Realtek Semiconductor Corp.
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 06cb:009a Synaptics, Inc.
Bus 001 Device 003: ID 5986:2113 Acer, Inc
Bus 001 Device 016: ID 04e8:6860 Samsung Electronics Co., Ltd Galaxy (MTP)
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

Any ideas?

Edit: I just discovered that if you wait long enough (maybe an hour?) the files and folders finally show up. Surely this must indicate some abnormality in connection? Also when navigating into a folder on the phone to see the contents it seems the long wait begins again.

  • Check out GSConnect GNOME extension, and KDE Connect at the Google Play Store. – heynnema May 17 at 19:00
  • The long time is perhaps justified by the need to install support for MTP/PTP. After reboot and with the system up to date, it should work as expected. – GabrielaGarcia May 17 at 21:08
  • None of these suggestions worked. KDE connect never sees the computer and rebooting did not change anything. The computer is up to date - it is very new (about a week old). – Kevin R. Vixie May 17 at 22:36
  • Did you install GSConnect on the computer, and KDE Connect on the phone? Did you set the prefs? Start comments to me with @heynnema or I'll probably miss them. – heynnema May 18 at 3:18
  • @heynema ... cool. I did get this going as you suggested when i was more careful (and followed the GSConnect instructions more carefully. Thanks you again for the help! Cheers, Kevin – Kevin R. Vixie May 19 at 4:25

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