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I am trying to access a Windows filesystem from a former employee of ours who recently left without providing the password to their account. I booted the computer to Linux and am currently trying to mount it to Linux.

I start by doing the following:

sudo mkdir /media/windows
sudo mount /dev/sda4 /media/windows

Then receive the following error:

mount: wrong fs type, bad option, bad superblock on /dev/sda4,
       missing codepage or helper program, or other error

       In some cases useful info is found in syslog - try
       dmesg | tail or so.

I have checked my packages regarding ntfs and receive the following after checking dpkg -l | grep ntfs | grep ii:

ii  ntfs-3g                                    1:2015.3.14AR.1-1ubuntu0.1                   amd64        read/write NTFS driver for FUSE

When I run sudo fdisk -l (shortened):

Disk /dev/sda: 238.5 GiB, 256060514304 bytes, 500118192 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disklabel type: gpt
Disk identifier: A4630A7F-007F-4A1E-B07F-E2E0498BB2EF

Device       Start       End   Sectors   Size Type
/dev/sda1     2048   1023999   1021952   499M Windows recovery environment
/dev/sda2  1024000   1228799    204800   100M EFI System
/dev/sda3  1228800   1261567     32768    16M Microsoft reserved
/dev/sda4  1261568 500117503 498855936 237.9G Microsoft basic data

and sudo parted -l:

Model: ATA SanDisk SD7TB6S2 (scsi)
Disk /dev/sda: 256GB
Sector size (logical/physical): 512B/512B
Partition Table: gpt
Disk Flags: 

Number  Start   End    Size    File system  Name                          Flags
 1      1049kB  524MB  523MB   ntfs         Basic data partition          hidden, diag
 2      524MB   629MB  105MB   fat32        EFI system partition          boot, esp
 3      629MB   646MB  16.8MB               Microsoft reserved partition  msftres
 4      646MB   256GB  255GB                Basic data partition          msftdata


Warning: The driver descriptor says the physical block size is 2048 bytes, but
Linux says it is 512 bytes.

Not sure what is left to do, any help would be greatly appreciated.

  • Do you know if it was encrypted? – colbycdev May 8 at 22:15
  • Open the Files (Navigator) application, and just click on "Windows" (or similar) in the left pane. That will mount it for you, assuming it's not encrypted. – heynnema May 9 at 0:10
  • @colbycdev - not encrypted – mac May 9 at 20:57
  • @heynnema - there is no "Windows" or similar. – mac May 9 at 20:57
  • Show me a screenshot of an open Files window and I'll see if I can identify it for you. – heynnema May 9 at 21:24

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