Having installed Xubuntu 18.04 on a formerly brand new Windows 10 (yeah I know) laptop HP cf0014dx, the wifi was working normally in Windows but after the Xubuntu install it and the card itself where no where to be found.

I spent several (+4) hours reading what has been posted about that issue and there were no clear cut answers to my issue. I found a lot of tutorials that no longer apply because their command lines are deprecated.

I am doing this for a friend who does not have the time and myself am very new to Linux.

What I've found in Network Connections is that the LAN card is Realtek r8169 and connecting via cable is okay but the wifi card shows as UNCLAIMED with all zeros for information. I went to the HP site and found that the WLAN is Intel dual band (ranging from AC3160-AC9560 driver compatibility)

Oddly the Bluetooth portion works. I found nothing in BIOS that relates to WiFi nor are there any on/off keys shown; only the Airplane mode which turns off/on the BT and I assume the wifi.

I've done full installs of Xubuntu on USBs with no issues so I'm able to navigate around but this thing has me flummoxed.

Now I'm back to a vanilla install and in hopes someone can point me in the right direction.

  • Use lshw to identify the exact chipset, then search for how others installed kernel modules to handle that chipset. A few are entirely incompatible with Linux. Output showing the exact problem is much more helpful than descriptions. Tutorials that "no longer apply" might still apply after all; the basic theory of installing wifi drivers for lousy manufacturers' hardware has changed little in 15 years. – user535733 Mar 11 at 4:07
  • Did that along with upteen other commands and all it does is give me zeros that's why I had to go to the HP site to see what it really was. Oddly when I tried several lshw's along with lshw -c network it was showing Realtek when I know it is an Intel Dual Band...plus it created another Network those up/down arrows in the task bar. – tazmo8448 Mar 11 at 4:27
  • If merely interrogating the hardware (lshw) returns nonsense ("all zeroes for information"), then the hardware would seem to be either broken or incompatible with Linux. Sorry. No way to workaround hardware that stubbornly refuses to reply. – user535733 Mar 11 at 4:33
  • I am in the process of creating a screen shot to be more specific...bear with me. – tazmo8448 Mar 11 at 5:11
  • Is there any way I can post a screenshot here or is there another method to show the Terminal findings? – tazmo8448 Mar 11 at 5:36

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