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Help!! My Hp Photosmart 6520 printer prints blu background when it's printing coloured. I put "hp-doctor" in my terminal end that's the result: viktor78@viktor78:~$ hp-doctor

HP Linux Imaging and Printing System (ver. 3.17.11) Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-15 HP Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details.

HP Linux Imaging and Printing System (ver. 3.17.11) Self Diagnse Utility and Healing Utility ver. 1.0

Copyright (c) 2001-15 HP Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details.

-Gtk-Message: 20:12:55.653: Failed to load module "canberra-gtk-module" \Gtk-Message: 20:12:55.704: Failed to load module "canberra-gtk-module"

Checking for Deprecated items.... error: This distro (i.e ubuntu 18.04) is either deprecated or not yet supported. The diagnosis is limited on unsupported platforms. Do you want to continue?(y=yes*, n=no):y

Checking for HPLIP updates....

HP Linux Imaging and Printing System (ver. 3.17.11) HPLIP upgrade latest version ver. 1.0

Copyright (c) 2001-15 HP Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details.

Latest version of HPLIP is already installed.

Checking for Dependencies.... warning: 12-18.04 version is not supported. Using 12-17.10 versions dependencies to verify and install...


| SYSTEM INFO |

Kernel: 4.15.0-46-generic #49-Ubuntu SMP Wed Feb 6 09:33:07 UTC 2019 GNU/Linux Host: viktor78 Proc: 4.15.0-46-generic #49-Ubuntu SMP Wed Feb 6 09:33:07 UTC 2019 GNU/Linux Distribution: 12 18.04 Bitness: 64 bit


| HPLIP CONFIGURATION |

HPLIP-Version: HPLIP 3.17.11 HPLIP-Home: /usr/share/hplip warning: HPLIP-Installation: Auto installation is not supported for 12 distro 18.04 version

Current contents of '/etc/hp/hplip.conf' file:

hplip.conf. Generated from hplip.conf.in by configure.

[hplip] version=3.17.11

[dirs] home=/usr/share/hplip run=/var/run ppd=/usr/share/ppd/HP ppdbase=/usr/share/ppd doc=/usr/share/doc/hplip-3.17.11 html=/usr/share/doc/hplip-3.17.11 icon=/usr/share/applications cupsbackend=/usr/lib/cups/backend cupsfilter=/usr/lib/cups/filter drv=/usr/share/cups/drv/hp bin=/usr/bin apparmor=/etc/apparmor.d

Following values are determined at configure time and cannot be changed.

[configure] network-build=yes libusb01-build=no pp-build=no gui-build=yes scanner-build=yes fax-build=yes dbus-build=yes cups11-build=no doc-build=yes shadow-build=no hpijs-install=no foomatic-drv-install=no foomatic-ppd-install=no foomatic-rip-hplip-install=no hpcups-install=yes cups-drv-install=yes cups-ppd-install=no internal-tag=3.17.11 restricted-build=no ui-toolkit=qt4 qt3=no qt4=yes qt5=no policy-kit=no lite-build=no udev_sysfs_rules=no hpcups-only-build=no hpijs-only-build=no apparmor_build=yes class-driver=no

Current contents of '/var/lib/hp/hplip.state' file: Plugins are not installed. Could not access file: File o directory non esistente

Current contents of '~/.hplip/hplip.conf' file: [upgrade] notify_upgrade = true last_upgraded_time = 1550864092 pending_upgrade_time = 0 latest_available_version = 3.17.10

[settings] systray_visible = 0 systray_messages = 0

[last_used] device_uri = "hp:/usb/Photosmart_6520_series?serial=TH472581TB05XP" printer_name = working_dir = .

[commands] scan = /usr/bin/xsane -V %SANE_URI%

[refresh] rate = 30 enable = false type = 1

[polling] enable = false interval = 5 device_list =

[fax] voice_phone = email_address =

[installation] date_time = 23/02/2019 20:12:56 version = 3.17.11


| COMPILEDEP |

gcc gcc - GNU Project C and C++ Compiler REQUIRED - 7.3.0 OK - make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.1 OK - libtool libtool - Library building support services REQUIRED - 2.4.6 OK -


| General Dependencies |

libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.0 OK - python-xml Python XML libraries REQUIRED - 2.2.5 OK - libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 OK - sane-devel SANE - Scanning library development files REQUIRED - - OK - pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK - pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.12.1 OK - libpthread libpthread - POSIX threads library REQUIRED - 2.27 OK - python-devel Python devel - Python development files REQUIRED 2.2 2.7.15 OK - cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.2.7 OK - python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.6 OK - cups-ddk CUPS DDK - CUPS driver development kit OPTIONAL - - OK - reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.4.0 OK - pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.12.1 OK - libusb libusb - USB library REQUIRED - 1.0 OK - cups-image CUPS image - CUPS image development files REQUIRED - 2.2.7 OK - python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.15 OK - python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK - libjpeg libjpeg - JPEG library REQUIRED - - OK - sane SANE - Scanning library REQUIRED - - OK -


| Scan Configuration |

scanext Scan-SANE-Extension REQUIRED - 3.17.11 OK - hpaio HPLIP-SANE-Backend REQUIRED - 3.17.11 OK 'hpaio found in /etc/sane.d/dll.conf'


| External Dependencies |

gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.26 OK - scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.27 OK - cups CUPS - Common Unix Printing System REQUIRED 1.1 2.2.7 OK 'CUPS Scheduler is running' network network -wget OPTIONAL - 1.19.4 OK - policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK - Gtk-Message: 20:13:30.848: Failed to load module "canberra-gtk-module" Gtk-Message: 20:13:30.880: Failed to load module "canberra-gtk-module" xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK - dbus DBus - Message bus system REQUIRED - 1.12.2 OK - avahi-utils avahi-utils OPTIONAL - 0.7 OK -


| Python Extentions |

hpmudext IO-Extension REQUIRED - 3.17.11 OK - cupsext CUPS-Extension REQUIRED - 3.17.11 OK -


| DISCOVERED SCANNER DEVICES |

device hpaio:/usb/Photosmart_6520_series?serial=TH472581TB05XP' is a Hewlett-Packard Photosmart_6520_series all-in-one devicehpaio:/net/photosmart_6520_series?ip=192.168.1.101&queue=false' is a Hewlett-Packard photosmart_6520_series all-in-one


| DISCOVERED USB DEVICES |

Device URI Model


hp:/usb/Photosmart_6520_series?s HP Photosmart 6520 series erial=TH472581TB05XP


| INSTALLED CUPS PRINTER QUEUES |

HP-Photosmart-6520-series

Type: Printer Device URI: hp:/usb/Photosmart_6520_series?serial=TH472581TB05XP PPD: /etc/cups/ppd/HP-Photosmart-6520-series.ppd warning: Failed to read /etc/cups/ppd/HP-Photosmart-6520-series.ppd ppd file PPD Description: Printer status: la stampante HP-Photosmart-6520-series è inattiva. è stata abilitata da sab 23 feb 2019 20:07:15 CET Communication status: Good

HP-Photosmart-6520-series-2

Type: Printer Device URI: hp:/usb/Photosmart_6520_series?serial=TH472581TB05XP PPD: /etc/cups/ppd/HP-Photosmart-6520-series-2.ppd warning: Failed to read /etc/cups/ppd/HP-Photosmart-6520-series-2.ppd ppd file PPD Description: Printer status: la stampante HP-Photosmart-6520-series-2 è inattiva. è stata abilitata da dom 02 set 2018 18:04:00 CEST Communication status: Good


| PERMISSION |

USB HP-Photosmart-6520-series Required - - OK Node:'/dev/bus/usb/001/005' Perm:' root lp rw- rw- rw- rw- r--'

Checking for Configured Queues.... warning: Fail to read ppd=/etc/cups/ppd/HP-Photosmart-6520-series.ppd file warning: Insufficient permission to access file /etc/cups/ppd/HP-Photosmart-6520-series.ppd warning: Could not complete Queue(s) configuration check

Checking for HP Properitery Plugin's.... No plug-in printers are configured.

Diagnose completed...

What could I do now to resolve the problem. Please help me. Thank you

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Got the same issue on Linux Mint. It's most likely an issue with ghostscript.

A system update, including ghostscript. did solve the issue for me.

Hope this helps.

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