After a recent update, I am unable to launch pulse secure VPN from my laptop with 14.04 Ubuntu (64 bit). While I try to launch the UI, I get the message

Unable to load page
Problem occurred while loading the URL *************
SSL handshake failed

Before the update, I had no such issues. Even now, I can use other vpn (cisco anyconnect) successfully or open web pages.

Any help to solve this would be greatly appreciated.

  • This is a support question about a commercial product. Please contact the vendor support instead, that's what they are for. – Steffen Ullrich Feb 16 '19 at 7:20

The SSL handshake usually fails when your computer can contact the server, but the server's ssl certificate is not trusted. Try updating to the latest trusted certificate list.

cd /etc/ssl/certs
sudo wget http://curl.haxx.se/ca/cacert.pem

If your vpn uses a self signed certificate, then place its pem file here as well.

Detailed instructions for setting up trusted certificates can be found at Pulse Secures knowledge base: https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB40278

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