3

I have a Asus R556L, running Ubuntu 18.04LTS on dual boot with Windows 10. The sata mode in the bios is AHCI.

Ubuntu works fine, but after working for a while, it goes to the black terminal screen with these errors, very similar to this post. Windows works for some seconds and then I have a blue screen error and the PC reboots.

When I get this black screen the computer doesn't respond anymore and I have to reboot with the power button.

After reboot, I got the log files from the two previous boots with

journalctl -o short-precise -k
journalctl -o short-precise -k -b -1

They can be donwloaded at last_reboot and previous_reboot.

There is one error that might be interesting (no usb device is plugged):

Cabirto kernel: usb 1-6: device descriptor read/64, error -110

And also some of the kind:

Cabirto kernel: print_req_error: I/O error, dev sda, sector 922702400

I booted from a live CD to make some fix with the hard drive unmounted:

I tried to run

sudo e2fsck -p /dev/sda5

Which returns

/dev/sda5: clean, 785130/39829504 files, 54124587/159286528 blocks

(translated from French)

I ran a quick smart test smartctl -t short /dev/sda and smartctl -l selftest /dev/sda which gives

Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Completed without error       00%      3418

An extended smart test found no error.

Heres what fdisk -l shows (with loop devices removed):

Disk /dev/sda: 931,5 GiB, 1000204886016 bytes, 1953525168 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes
Disklabel type: gpt
Disk identifier: CD049B10-7DBD-4B39-912A-D7956EF0AE6A

Device          Start        End    Sectors   Size Type
/dev/sda1        2048    1023999    1021952   499M Windows recovery environment
/dev/sda2     1024000    1228799     204800   100M EFI System
/dev/sda3     1228800    1261567      32768    16M Microsoft reserved
/dev/sda4     1261568  410861567  409600000 195,3G Microsoft basic data
/dev/sda5   666849280 1941141503 1274292224 607,6G Linux filesystem
/dev/sda6  1941141504 1953523711   12382208   5,9G Linux swap
/dev/sda7   410861568  666849279  255987712 122,1G Microsoft basic data

Partition table entries are not in disk order.    

Disk /dev/sdb: 7,5 GiB, 8015314944 bytes, 15654912 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disklabel type: dos
Disk identifier: 0x0006aec1

EDIT : until this morning Windows worked fine but now I have a blue screen error and the PC reboots.

Edit : when modifying the grub menu as suggested in the comments, the message in the black screen changes and there 'ata' lines appear.

[4]: https://i.stack.imgur.com/WI12t.jpgenter image description hereenter image description here

  • 1
    Can you clarify what your question is? – Leo Jan 17 at 23:27
  • When I get the black screen I can't use my laptop anymore and I have to reboot it with the power button so I lose everything that wasn't saved. I would like not to have the black screen anymore – Cabirto Jan 18 at 23:07
  • After reboot, can you try unix.stackexchange.com/a/345978/92929 to retrieve log messages from the previous boot? It might contain the actual error. – PEdroArthur Jan 21 at 15:50
  • I edited my post with two logs from the last and previous boot. It seems that there is a sector error, but I don't understand what it means and I don't get why SMART didn't find it... – Cabirto Jan 22 at 11:34
  • Do you use the drive over a usb hub, or is it directly plugged into the machine? – s1mmel Jan 22 at 11:55

Your Answer

By clicking "Post Your Answer", you acknowledge that you have read our updated terms of service, privacy policy and cookie policy, and that your continued use of the website is subject to these policies.

Browse other questions tagged or ask your own question.