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Brand new laptop Asus X542UA and installed Linux Mint. Sound is not working and I have no idea what the problem is. Can you point me in the right direction. There is no error or anything. Should I reinstall a different distro?

UPDATE: [result from sudo lshw -C sound]

*-usb:2                   
       description: Video
       product: USB2.0 VGA UVC WebCam
       vendor: Azurewave
       physical id: 6
       bus info: usb@1:6
       version: 16.08
       serial: 0x0001
       capabilities: usb-2.00
       configuration: driver=uvcvideo maxpower=500mA speed=480Mbit/s
  *-multimedia
       description: Audio device
       product: Intel Corporation
       vendor: Intel Corporation
       physical id: 1f.3
       bus info: pci@0000:00:1f.3
       version: 21
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi bus_master cap_list
       configuration: driver=snd_hda_intel latency=32
       resources: irq:131 memory:ef328000-ef32bfff memory:ef300000-ef30ffff

I checked pavucontrol and everything seems to be ok.

  • Perhaps missing drivers for your sound card. Something similar - askubuntu.com/questions/1042318/… – S_whynot Jan 6 at 20:38
  • I have tried that. Doesn't seem to work. Any other ideas? – Question Mark Jan 6 at 20:49
  • You haven't provided us with any information, and other distro's are off-topic here (just a note that discourages us in answering anyway when you go off-topic!). Is your sound card recognized? (sudo lshw -C sound" or list-hardware category sound). Have you looked in pavucontrol` (pulse audio volume control) to ensure it's not been disabled by a keystroke from you (happens to me semi-regularly on some keyboards) – guiverc Jan 6 at 22:13
  • Will get back with the info. Trying Linux mint now to see if there's any difference – Question Mark Jan 6 at 22:15

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