17

Upgraded to 18.04 from 16.04. I have a workplace printer connected through appsocket which stopped working.

printer status is Idle-Filter failed

printing que instantly goes to "stopped"

right click on the printer shows "option finishings has value 3 and cannot be changed". I cant find any info on this error except one pdf to ignore the error.

The printer model ricoh mp2555 worked previously with ricoh mp c2800 driver. now works with neither 2800 or 2555.

the ip address of the printer pings fine. when I try and detect the printer on network using ipaddress and I ask it use to ricoh mp2555 driver it aks for an additional driver which opens Ubuntu software (which never helps) and fails.

I tried changing drivers from "https://www.openprinting.org/printer/Ricoh/Ricoh-MP_2555" by providing the ppd file. still not help. var/log/cups/error.log dosnt tell much. or i dont get it.

Hope someone knows about this error or some kind of a generic solution. thanks in advance

24

I encountered the same problem. To track back its origin I looked into "/var/log/cups/error_log" In my case, I discovered that the problem was caused by icc profiles used by ghostscript. I had the following error:

Started filter pstops (PID 26489)    
./base/gsicc_manage.c:1244: gsicc_open_search(): Could not find default_gray.icc    
./base/gsicc_manage.c:2261: gsicc_init_iccmanager(): cannot find default icc profile   
./base/gsicc_manage.c:1244: gsicc_open_search(): Could not find default_rgb.icc    
./base/gsicc_manage.c:2025: gsicc_set_device_profile(): cannot find device profile   
**** Unable to open the initial device, quitting.   

So what worked out for me has been to manually remove the icc profiles and then re-install libgs9-common (following this link: Broken ghostscript configuration):

sudo rmdir /usr/share/ghostscript/9.25/iccprofiles   
sudo apt-get install --reinstall libgs9-common   

Hope this helps

  • Thanks. I have the same error for a start. Let me see if it resolves. – harsha Oct 4 '18 at 17:13
  • worked like a charm. thanks to you and the "broken ghost script" help. I can't let the upgrade cause issues. – harsha Oct 4 '18 at 17:25
  • Please repost your answer before tomorrow to get 50 point bounty here: askubuntu.com/questions/1080558/… – WinEunuuchs2Unix Oct 11 '18 at 1:56
  • 1
    For searchers: this also fixed my problem with an EPSON XP-830 after upgrading from 16.04 to 18.04 – artfulrobot Oct 14 '18 at 11:04
  • Fixed my problem with 18.04 and Brother MFC-7420: askubuntu.com/q/1082292/880132 – Organis Oct 15 '18 at 19:58

protected by Community Oct 10 '18 at 11:56

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