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  1. When I connect HP Laserjet Professional P 1102w to my XPS13 with Ubuntu 18.04, HP Device Manager recognizes the printer and tells me that the printer is idle (I have also installed the proprietary hp plugin).

  2. Then I click Print Test Page and it tells me that it Started a print job and then Print job has completed, but my printer does NOT do anything!

enter image description here

Another thing that struck me is that ls /dev/usb outputs lp0, but as soon as I start to print a document it shows me ls: cannot access '/dev/usb': No such file or directory until I reconnect the printer device.

What could be wrong? The printer works just fine on my Mac as usual, what can I do to make it run on Ubuntu? I am struggeling for days with this problem now!

EDIT: I have already installed the needed proprietary binary plugin for my printer

  • 4
    Possible duplicate of duplex printing by HP1108 using HPLIP. According to HPLIP page you need to install proprietary binary plugin for your printer. – N0rbert Aug 30 '18 at 11:53
  • I have already installed the plugin. What else can I do to make this work? Who is responsible for this? Can I call Canonical or HP to ask them to help me with their not working software? – saitam Aug 30 '18 at 12:10
  • 2
    @saitam If you have a payable support contract you can call Canonical, otherwise you should call HP. (with the free version you cannot call Canonical) – Fabby Aug 30 '18 at 18:09
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+50

I had a similar problem with Ubuntu 18.04.1 and hplip 3.18.7. Installing hplip 3.18.6 solved the problem.

My HP LaserJet M1132 Multifunction Printer is detected and configured properly with hplip 3.18.7, and hp-check shows no errors nor warnings, but a Cups test page stays in the queue with state "Filter failed". In /var/log/cups/error_log I see:

D [29/Aug/2018:17:42:31 -0300] [Job 13166] prnt/hpcups/HPCupsFilter.cpp 644: DEBUG: SHIVA inside the while loopprnt/hpcups/HPCupsFilter.cpp 648: DEBUG: imageProcessorStartPage failed result = 2
D [29/Aug/2018:17:42:31 -0300] [Job 13166] STATE: +connecting-to-device
D [29/Aug/2018:17:42:31 -0300] [Job 13166] STATE: -connecting-to-device
D [29/Aug/2018:17:42:31 -0300] [Job 13166] STATE: -media-empty-error,media-jam-error,hplip.plugin-error,cover-open-error,toner-empty-error,other
D [29/Aug/2018:17:42:31 -0300] [Job 13166] PAGE: 1 1\r
D [29/Aug/2018:17:42:31 -0300] [Job 13166] PID 3566 (/usr/lib/cups/filter/hpcups) crashed on signal 11.

See also https://bugs.launchpad.net/hplip/+bug/1788706

You can download hplip 3.18.6 from here, then install it as usual, with sh hplip-3.18.6.run. Don't install it as root, use the same user you used to log in (and be sure that user is in the sudo group).

If you find any problem during installation, specially downloading your printer driver, run hp-plugin.

Afterwards, running hp-check should show no errors (and preferably no warnings as well). Test your setup, e.g., by printing a test job from Cups.

  • Thank you, you saved my life! What a bad update from HP! – saitam Sep 6 '18 at 6:00

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