Hi I've just installed Ubuntu 18.04 When I go to settings / online accounts and click Ubuntu Single Sing-ON and input the correct credentials it just hangs on "Connecting..." and doesn't do anything. If I put incorrect details in however It almost immediately tells me that the credentials are incorrect. Is this a bug or me being silly and is there a work around?

Thanks For any help.

  • I'm having the same issue myself. I've checked logging in from the browser as well, no problem. Other accounts sign in fine. – Schyken Aug 27 '18 at 10:20

Try removing any existing Ubuntu accounts and adding them again. That simple step worked for me.

You should be getting a message about authorising the snap daemon (which asks for your local root user password). If not, check if snap works:

snap login

If you don't have snap, there might be something wrong with your Ubuntu (it should be included by default). Snap can, however, be installed:

sudo apt install snapd

If you still cannot add your account, but you only wanted to enable canonical-livepatch, try activating it from terminal:

sudo snap install canonical-livepatch
sudo canonical-livepatch enable <key>

replace < key > with your live-patch key, which can be generated from:

Then go open 'software & updates', click on the 'updates' tab, and enable livepatch

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