0

I have the (seemingly) infamous black screen (lit but no image) on startup / after suspend issue. This is an Asus Zen UX21e...had 16.04 on it for 2 years with zero issues. upgraded to 18.04, black screen started happening; reverted to 16.04, issue didn't go away so I did a clean install of 18.04. I tried the nomodeset fix and it worked, but my resolution was stuck at 800x600. I can get the login screen to show up by starting the suspend process (either with the lid or the power button,) but sometimes I have to do this several times or even hard reset to get it going. Some info:

~$ uname -a
~$ 4.15.0-32-generic #35-Ubuntu SMP Fri Aug 10 17:58:07 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

I've read every post I can find about this, but none of the fixes I have found work. I narrowed it down to:

~$ dmesg | grep ERROR
[    3.581534] [drm:intel_dp_start_link_train [i915]] *ERROR* [CONNECTOR:51:eDP-1] Link Training failed at link rate = 270000, lane count = 1
[    4.834321] [drm:intel_dp_start_link_train [i915]] *ERROR* [CONNECTOR:51:eDP-1] Link Training failed at link rate = 270000, lane count = 1
[    7.446296] [drm:intel_dp_start_link_train [i915]] *ERROR* [CONNECTOR:51:eDP-1] Link Training failed at link rate = 270000, lane count = 1
[  320.691156] [drm:intel_dp_start_link_train [i915]] *ERROR* [CONNECTOR:51:eDP-1] Link Training failed at link rate = 270000, lane count = 1

Then, you can see after I close the lid/reopen and wake the machine..I notice there is no link training failed error, but also there is nothing saying that it passed:

[  320.691156] [drm:intel_dp_start_link_train [i915]] *ERROR* [CONNECTOR:51:eDP-1] Link Training failed at link rate = 270000, lane count = 1
[  324.446047] usb 1-1.1: device descriptor read/64, error -110
[  335.277817] usb 1-1.1: device not accepting address 6, error -32
[  335.357815] usb 1-1.1: new full-speed USB device number 7 using ehci-pci
[  335.468447] usb 1-1.1: New USB device found, idVendor=13d3, idProduct=3375
[  335.468455] usb 1-1.1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[  335.468460] usb 1-1.1: Product: Bluetooth USB Host Controller
[  335.468465] usb 1-1.1: Manufacturer: Atheros Communications
[  335.468469] usb 1-1.1: SerialNumber: Alaska Day 2006
[  356.589120] pci_bus 0000:01: Allocating resources
[  356.589162] pci_bus 0000:02: Allocating resources
[  356.589205] pci_bus 0000:03: Allocating resources
[  356.634366] wlp2s0: deauthenticating from ac:3b:77:0e:82:50 by local choice (Reason: 3=DEAUTH_LEAVING)
[  357.013730] PM: suspend entry (deep)
[  357.013733] PM: Syncing filesystems ... done.
[  357.020571] Freezing user space processes ... (elapsed 0.001 seconds) done.
[  357.022447] OOM killer disabled.
[  357.022448] Freezing remaining freezable tasks ... (elapsed 0.001 seconds) done.
[  357.023830] Suspending console(s) (use no_console_suspend to debug)
[  357.041612] sd 0:0:0:0: [sda] Synchronizing SCSI cache
[  357.041688] sd 0:0:0:0: [sda] Stopping disk
[  357.098372] ACPI: EC: interrupt blocked
[  357.118257] ACPI: Preparing to enter system sleep state S3
[  357.249887] ACPI: EC: event blocked
[  357.249888] ACPI: EC: EC stopped
[  357.249890] PM: Saving platform NVS memory
[  357.252399] Disabling non-boot CPUs ...
[  357.266459] IRQ 32: no longer affine to CPU1
[  357.267518] smpboot: CPU 1 is now offline
[  357.290296] IRQ 33: no longer affine to CPU2
[  357.291331] smpboot: CPU 2 is now offline
[  357.313846] IRQ 17: no longer affine to CPU3
[  357.315040] smpboot: CPU 3 is now offline
[  357.317065] ACPI: Low-level resume complete
[  357.317133] ACPI: EC: EC started
[  357.317134] PM: Restoring platform NVS memory
[  357.319192] Enabling non-boot CPUs ...
[  357.319254] x86: Booting SMP configuration:
[  357.319256] smpboot: Booting Node 0 Processor 1 APIC 0x2
[  357.322752]  cache: parent cpu1 should not be sleeping
[  357.323231] CPU1 is up
[  357.323298] smpboot: Booting Node 0 Processor 2 APIC 0x1
[  357.326004]  cache: parent cpu2 should not be sleeping
[  357.326520] CPU2 is up
[  357.326592] smpboot: Booting Node 0 Processor 3 APIC 0x3
[  357.329198]  cache: parent cpu3 should not be sleeping
[  357.329739] CPU3 is up
[  357.334847] ACPI: Waking up from system sleep state S3
[  357.432428] ACPI: EC: interrupt unblocked
[  357.454034] usb usb1: root hub lost power or was reset
[  357.454055] ACPI: EC: event unblocked
[  357.454447] ath: phy0: ASPM enabled: 0x42
[  357.455128] usb usb2: root hub lost power or was reset
[  357.457943] ehci-pci 0000:00:1a.0: cache line size of 64 is not supported
[  357.458215] usb usb3: root hub lost power or was reset
[  357.458219] usb usb4: root hub lost power or was reset
[  357.459058] ehci-pci 0000:00:1d.0: cache line size of 64 is not supported
[  357.460427] sd 0:0:0:0: [sda] Starting disk
[  357.774618] ata1: SATA link up 6.0 Gbps (SStatus 133 SControl 300)
[  357.811726] usb 2-1: reset high-speed USB device number 2 using ehci-pci
[  357.811745] usb 1-1: reset high-speed USB device number 2 using ehci-pci
[  358.168276] ata1.00: ACPI cmd f5/00:00:00:00:00:a0 (SECURITY FREEZE LOCK) filtered out
[  358.168317] ata1.00: ACPI cmd ef/10:06:00:00:00:a0 (SET FEATURES) succeeded
[  358.168323] ata1.00: ACPI cmd ef/10:03:00:00:00:a0 (SET FEATURES) filtered out
[  358.188223] ata1.00: ACPI cmd f5/00:00:00:00:00:a0 (SECURITY FREEZE LOCK) filtered out
[  358.188258] ata1.00: ACPI cmd ef/10:06:00:00:00:a0 (SET FEATURES) succeeded
[  358.188265] ata1.00: ACPI cmd ef/10:03:00:00:00:a0 (SET FEATURES) filtered out
[  358.197915] ata1.00: configured for UDMA/133
[  358.263714] usb 1-1.1: reset full-speed USB device number 7 using ehci-pci
[  358.263737] usb 2-1.2: reset full-speed USB device number 3 using ehci-pci
[  358.371958] usb 1-1.1: device firmware changed
[  358.451672] usb 1-1.2: reset high-speed USB device number 4 using ehci-pci
[  358.572147] OOM killer enabled.
[  358.572149] Restarting tasks ... 
[  358.572414] usb 1-1.1: USB disconnect, device number 7
[  358.583648] done.
[  358.659626] usb 1-1.1: new full-speed USB device number 8 using ehci-pci
[  358.769911] usb 1-1.1: New USB device found, idVendor=13d3, idProduct=3375
[  358.769919] usb 1-1.1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[  358.769923] usb 1-1.1: Product: Bluetooth USB Host Controller
[  358.769928] usb 1-1.1: Manufacturer: Atheros Communications
[  358.769932] usb 1-1.1: SerialNumber: Alaska Day 2006
[  358.792165] video LNXVIDEO:01: Restoring backlight state
[  358.794114] PM: suspend exit
[  358.873901] IPv6: ADDRCONF(NETDEV_UP): wlp2s0: link is not ready
[  358.893003] IPv6: ADDRCONF(NETDEV_UP): wlp2s0: link is not ready
[  358.948570] IPv6: ADDRCONF(NETDEV_UP): wlp2s0: link is not ready
[  358.999451] usb 1-1.1: USB disconnect, device number 8
[  359.223624] usb 1-1.1: new full-speed USB device number 9 using ehci-pci
[  359.334343] usb 1-1.1: New USB device found, idVendor=13d3, idProduct=3375
[  359.334350] usb 1-1.1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[  359.334354] usb 1-1.1: Product: Bluetooth USB Host Controller
[  359.334357] usb 1-1.1: Manufacturer: Atheros Communications
[  359.334361] usb 1-1.1: SerialNumber: Alaska Day 2006
[  360.064105] wlp2s0: authenticate with ac:3b:77:0e:82:50
[  360.078743] wlp2s0: send auth to ac:3b:77:0e:82:50 (try 1/3)
[  360.082138] wlp2s0: authenticated
[  360.087705] wlp2s0: associate with ac:3b:77:0e:82:50 (try 1/3)
[  360.093417] wlp2s0: RX AssocResp from ac:3b:77:0e:82:50 (capab=0x431 status=0 aid=1)
[  360.093583] wlp2s0: associated
[  360.093750] ath: EEPROM regdomain: 0x8348
[  360.093752] ath: EEPROM indicates we should expect a country code
[  360.093755] ath: doing EEPROM country->regdmn map search
[  360.093757] ath: country maps to regdmn code: 0x3a
[  360.093759] ath: Country alpha2 being used: US
[  360.093761] ath: Regpair used: 0x3a
[  360.093763] ath: regdomain 0x8348 dynamically updated by country IE
[  360.103383] IPv6: ADDRCONF(NETDEV_CHANGE): wlp2s0: link becomes ready
[  363.422407] logitech-hidpp-device 0003:046D:4051.0004: HID++ 4.5 device connected.
[  452.479192] Bluetooth: RFCOMM TTY layer initialized
[  452.479206] Bluetooth: RFCOMM socket layer initialized
[  452.479212] Bluetooth: RFCOMM ver 1.11
[  454.595502] rfkill: input handler disabled

I've been trying to solve this for weeks, but I am a linux beginner...please help!

Best, Steve

P.S. I have found that using using 'xdiagnose' stops the black screen...it adds GRUB_CMDLINE_LINUX_DEFAULT="drm.debug=0xe plymouth:debug" but startup takes longer and my dmesg is filled with 20 debug messages per second. I'd like to solve this without leaving it in debug mode all the time.

  • I just updated the kernel to 4.18...no change :( – Steve Chism Aug 20 '18 at 8:13

Your Answer

By clicking "Post Your Answer", you agree to our terms of service, privacy policy and cookie policy

Browse other questions tagged or ask your own question.