There is no sound at all, for anything.

When I go into settings and into sound, there are no options for output or input and I can't adjust the sound level.

I have switched from Windows 10, the sound there was perfectly normal for everything, after using a USB to install Ubuntu, there has been no sound. I have reinstalled Ubuntu many times but it comes with the same problem.

The videos also used to run horribly, stuttering, playing a 3 minute video in 20 seconds. I used sudo killall pulseaudio to fix that, so they play fine, just no sound.

I believe that this is a driver problem, but I can't be sure, i'll give you a list of what I have tried:

Installing pulseaudio again. manually starting pulseaudio. going into BIOS to change the default sound card thing. Using PulseAudio Volume Control, it doesn't start, saying "Connection to PulseAudio failed", something about it probably being misconfigured.

I have tried many others, but I have lost count.

Laptop: shane-HP-x2-Detachable-10-p0XX

Memory: 3.8GiB

Processor: Intel® Atom™ x5-Z8350 CPU @ 1.44GHz × 4

Graphics: Intel® HD Graphics (Cherrytrail)

GNOME: 3.28.1

OS Type: 64-bit

Disk: 61.3 GB

EDIT: sudo lshw -C multimedia tells me this:

  *-multimedia UNCLAIMED    
   description: Multimedia controller
   product: Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series Imaging Unit
   vendor: Intel Corporation
   physical id: 3
   bus info: pci@0000:00:03.0
   version: 36
   width: 32 bits
   clock: 33MHz
   capabilities: pm msi cap_list
   configuration: latency=0
   resources: memory:91000000-913fffff
*-usb:1
   description: Video
   product: HP TrueVision HD
   vendor: Generic
   physical id: 2
   bus info: usb@1:4.2
   version: 1.01
   serial: 200901010001
   capabilities: usb-2.00
   configuration: driver=uvcvideo maxpower=500mA speed=480Mbit/s

Edit: "sudo lspci -v" tells me this:

00:00.0 Host bridge: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series SoC Transaction Register (rev 36)
Subsystem: Hewlett-Packard Company Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series SoC Transaction Register
Flags: bus master, fast devsel, latency 0
Kernel driver in use: iosf_mbi_pci

00:02.0 VGA compatible controller: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series PCI Configuration Registers (rev 36) (prog-if 00 [VGA controller])


Subsystem: Hewlett-Packard Company Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series PCI Configuration Registers
    Flags: bus master, fast devsel, latency 0, IRQ 120
    Memory at 90000000 (64-bit, non-prefetchable) [size=16M]
    Memory at 80000000 (64-bit, prefetchable) [size=256M]
    I/O ports at f000 [size=64]
    [virtual] Expansion ROM at 000c0000 [disabled] [size=128K]
    Capabilities: [d0] Power Management version 2
    Capabilities: [90] MSI: Enable+ Count=1/1 Maskable- 64bit-
    Capabilities: [b0] Vendor Specific Information: Len=07 <?>
    Kernel driver in use: i915
    Kernel modules: i915

00:03.0 Multimedia controller: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series Imaging Unit (rev 36)
    Subsystem: Hewlett-Packard Company Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series Imaging Unit
    Flags: fast devsel, IRQ 255
    Memory at 91000000 (32-bit, non-prefetchable) [disabled] [size=4M]
    Capabilities: [80] Power Management version 2
    Capabilities: [90] MSI: Enable- Count=1/1 Maskable- 64bit-

00:0a.0 Non-VGA unclassified device: Intel Corporation Device 22d8 (rev 36)
    Subsystem: Hewlett-Packard Company Device 827c
    Flags: bus master, fast devsel, latency 0, IRQ 20
    Memory at 9193c000 (32-bit, non-prefetchable) [size=4K]
    Capabilities: [80] Power Management version 3
    Kernel driver in use: intel_ish_ipc
    Kernel modules: intel_ish_ipc

00:0b.0 Signal processing controller: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series Power Management Controller (rev 36)
    Subsystem: Hewlett-Packard Company Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series Power Management Controller
    Flags: fast devsel, IRQ 131
    Memory at 9193b000 (64-bit, non-prefetchable) [size=4K]
    Capabilities: [40] MSI: Enable+ Count=1/1 Maskable- 64bit-
    Capabilities: [50] Power Management version 3
    Kernel driver in use: proc_thermal
    Kernel modules: processor_thermal_device

00:14.0 USB controller: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series USB xHCI Controller (rev 36) (prog-if 30 [XHCI])
    Subsystem: Hewlett-Packard Company Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series USB xHCI Controller
    Flags: bus master, medium devsel, latency 0, IRQ 117
    Memory at 91900000 (64-bit, non-prefetchable) [size=64K]
    Capabilities: [70] Power Management version 2
    Capabilities: [80] MSI: Enable+ Count=1/8 Maskable- 64bit+
    Kernel driver in use: xhci_hcd

00:1a.0 Encryption controller: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series Trusted Execution Engine (rev 36)
    Subsystem: Hewlett-Packard Company Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series Trusted Execution Engine
    Flags: bus master, fast devsel, latency 0, IRQ 130
    Memory at 91700000 (32-bit, non-prefetchable) [size=1M]
    Memory at 91600000 (32-bit, non-prefetchable) [size=1M]
    Capabilities: [80] Power Management version 3
    Capabilities: [a0] MSI: Enable+ Count=1/1 Maskable- 64bit-
    Kernel driver in use: mei_txe
    Kernel modules: mei_txe

00:1c.0 PCI bridge: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series PCI Express Port #1 (rev 36) (prog-if 00 [Normal decode])
    Flags: bus master, fast devsel, latency 0, IRQ 116
    Bus: primary=00, secondary=01, subordinate=01, sec-latency=0
    Memory behind bridge: 91800000-918fffff
    Capabilities: [40] Express Root Port (Slot+), MSI 00
    Capabilities: [80] MSI: Enable+ Count=1/1 Maskable- 64bit-
    Capabilities: [90] Subsystem: Hewlett-Packard Company Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series PCI Express Port
    Capabilities: [a0] Power Management version 3
    Kernel driver in use: pcieport
    Kernel modules: shpchp

00:1f.0 ISA bridge: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series PCU (rev 36)
    Subsystem: Hewlett-Packard Company Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series PCU
    Flags: bus master, medium devsel, latency 0
    Capabilities: [e0] Vendor Specific Information: Len=0c <?>
    Kernel driver in use: lpc_ich
    Kernel modules: lpc_ich

01:00.0 Network controller: Intel Corporation Wireless 3165 (rev 81)
    Subsystem: Intel Corporation Wireless 3165
    Flags: bus master, fast devsel, latency 0, IRQ 143
    Memory at 91800000 (64-bit, non-prefetchable) [size=8K]
    Capabilities: [c8] Power Management version 3
    Capabilities: [d0] MSI: Enable+ Count=1/1 Maskable- 64bit+
    Capabilities: [40] Express Endpoint, MSI 00
    Capabilities: [100] Advanced Error Reporting
    Capabilities: [140] Device Serial Number 88-b1-11-ff-ff-4e-41-fc
    Capabilities: [14c] Latency Tolerance Reporting
    Capabilities: [154] L1 PM Substates
    Kernel driver in use: iwlwifi
    Kernel modules: iwlwifi
  • What does sudo lshw -C multimedia or sudo lshw -short tell you? You may have to sudo apt install lshw first. – waltinator Aug 18 at 2:20
  • I edited it to show the result. @waltinator – Shane.D Aug 18 at 2:25
  • pulseaudio -vvvv – hello moto Aug 18 at 6:10
  • @hellomoto Now that spat out a lot of lines, what was it for? – Shane.D Aug 18 at 6:51
  • It starts pulse audio and let's you know what's going on – hello moto Aug 18 at 8:44

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