I have a newly installed version of Ubuntu 18.04 dual booted with Windows 10. Setup went great and I've had no issues using Ubuntu. However, when I turn on my computer and boot into Linux, my mouse pointer will not move. I have a mouse that lights up when it is powered on and when it is not working I noticed the lights are off. It seems that it isn't even getting power when this happens. To fix this, I just turn the computer off and back on again then the mouse has power and everything is fine. When I boot into Windows 10, the mouse always works. It has become a common enough occurrence that I have power cycle again, after turning it on initially, on a daily basis just to get the mouse working.
I have a Razor Naga USB mouse. The keyboard (also USB) doesn't seem to be effected. The mouse is using the USB in the back of the computer (as opposed to a USB hub or additional port on the keyboard).
Has anyone had this issue? How would I even go about troubleshooting this? I'm not familiar with investigating system level failures (like USB drivers for example) in Linux.
Update: dmesg output:
[ 1.792881] [drm] Finished loading DMC firmware i915/skl_dmc_ver1_26.bin (v1.26) [ 1.797053] usb 1-8: New USB device found, idVendor=0d8c, idProduct=0012 [ 1.797054] usb 1-8: New USB device strings: Mfr=1, Product=2, SerialNumber=0 [ 1.797055] usb 1-8: Product: USB Audio Device [ 1.797056] usb 1-8: Manufacturer: C-Media Electronics Inc. [ 1.928008] usb 1-9: new full-speed USB device number 5 using xhci_hcd [ 2.061261] [drm] failed to retrieve link info, disabling eDP [ 2.064752] [drm] Initialized i915 1.6.0 20171023 for 0000:00:02.0 on minor 1 [ 2.077201] usb 1-9: unable to read config index 0 descriptor/all [ 2.077203] usb 1-9: can't read configurations, error -71 [ 2.204069] usb 1-9: new full-speed USB device number 6 using xhci_hcd [ 2.256394] checking generic (d1000000 300000) vs hw (b0000000 10000000) [ 2.256447] i915 0000:00:02.0: fb1: inteldrmfb frame buffer device [ 2.354338] usb 1-9: string descriptor 0 read error: -71 [ 2.354342] usb 1-9: New USB device found, idVendor=1532, idProduct=001f [ 2.354343] usb 1-9: New USB device strings: Mfr=1, Product=2, SerialNumber=0 [ 2.355456] usb 1-9: can't set config #1, error -71 [ 2.480295] usb 1-14: new full-speed USB device number 7 using xhci_hcd [ 2.629969] usb 1-14: New USB device found, idVendor=1532, idProduct=021e [ 2.629984] usb 1-14: New USB device strings: Mfr=1, Product=2, SerialNumber=0 [ 2.629985] usb 1-14: Product: Razer Ornata Chroma [ 2.629986] usb 1-14: Manufacturer: Razer
After I disconnect and reconnect the mouse:
[ 1436.941950] usb 1-9: USB disconnect, device number 6 [ 1446.504530] usb 1-9: new full-speed USB device number 8 using xhci_hcd [ 1446.654938] usb 1-9: New USB device found, idVendor=1532, idProduct=001f [ 1446.654941] usb 1-9: New USB device strings: Mfr=1, Product=2, SerialNumber=0 [ 1446.654944] usb 1-9: Product: Razer Naga Epic [ 1446.654946] usb 1-9: Manufacturer: Razer [ 1446.656777] input: Razer Razer Naga Epic as /devices/pci0000:00/0000:00:14.0/usb1/1-9/1-9:1.0/0003:1532:001F.0006/input/input28 [ 1446.657065] hid-generic 0003:1532:001F.0006: input,hidraw5: USB HID v1.11 Mouse [Razer Razer Naga Epic] on usb-0000:00:14.0-9/input0 [ 1446.657984] input: Razer Razer Naga Epic as /devices/pci0000:00/0000:00:14.0/usb1/1-9/1-9:1.1/0003:1532:001F.0007/input/input29 [ 1446.716997] hid-generic 0003:1532:001F.0007: input,hidraw6: USB HID v1.11 Keyboard [Razer Razer Naga Epic] on usb-0000:00:14.0-9/input1
Using this command:
I found what error code -71 is:
EPROTO 71 /* Protocol error */
But I still don't know what this really means... and how to fix it.