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I bought a new OMEN Laptop by HP and I tried to install Ubuntu Desktop 18.04 LTS using a live USB Drive. Every looked good until showed the desktop screen, in this moment the computer friezed.

Then I installed a 16.04 LTS version and work great over the half of my SSD and HD. I Install the Nvidia drivers and works good but the sound is to low and sometimes I new to restart to make the audio comes back. Sometimes the laptop don’t complete the shutdown sequence.

With Windows boot enabled everything is always OK.

What I what? My goal is to install Ubuntu 18.04 LTS without problems. But if you can show me how to fix my problem with Ubuntu 16.04 doesn’t be a bad idea.

This are all the Laptop specifications:

Computer

  • Model : OMEN by HP Laptop 15-ce0xx 103C_5335KV HP OMEN
  • Serial Number : 5CD73*****
  • Chassis : HP Notebook
  • Mainboard : HP 838F
  • Serial Number : PGRLR02*******
  • BIOS : AMI (OEM) F.13 01/23/2018
  • TPM - Trusted Platform Module : INTC Intel 2.0 (PCR 24)
  • Intel vPro : 11.6.25.1229
  • Total Memory : 16GB SO-DIMM DDR4

Processors

  • Processor : Intel® Core™ i7-7700HQ CPU @ 2.80GHz (4C 8T 3.81GHz, 3.5GHz IMC, 4x 256kB L2, 6MB L3)
  • Socket/Slot : FC BGA1440

Chipset

  • Memory Controller : HP Core (Kabylake-H QC) Mobile Host Bridge/DRAM Registers 100MHz, 2x 8GB SO-DIMM DDR4 2.4GHz 128-bit, Integrated Graphics

Memory Module(s)

  • Memory Module : Samsung M471A1K43BB1-CRC 8GB SO-DIMM DDR4 PC4-19200SO DDR4-2400 (17-17-17-40 4-57-19-6)
  • Memory Module : Samsung M471A1K43BB1-CRC 8GB SO-DIMM DDR4 PC4-19200SO DDR4-2400 (17-17-17-40 4-57-19-6)

Video System

  • Monitor/Panel : ChiMei Generic PnP Monitor (1920x1080, 15.5")
  • Video Adapter : Intel® HD Graphics 630 (24CU 192SP SM5.2 1.1GHz, 768kB L2, 4GB DDR4 2.4GHz 128-bit, Integrated Graphics)

Graphics Processor

  • CUDA : NVIDIA GeForce GTX 1050 (640SP 5C 1.35GHz/1.91GHz, 512kB L2, 4GB 7GHz 128-bit)
  • OpenCL : NVIDIA GeForce GTX 1050 (640SP 5C 1.35GHz/1.91GHz, 80kB L2, 4GB 7GHz 128-bit)
  • OpenCL : Intel® HD Graphics 630 (192SP 24C 1.1GHz, 512kB L2, 6.4GB DDR4 2.4GHz 128-bit, Integrated Graphics)
  • D3D 11 : NVIDIA GeForce GTX 1050 (640SP 5C 1.35GHz/1.91GHz, 512kB L2, 4GB 7GHz 128-bit)
  • D3D 11 : Intel® HD Graphics 630 (192SP 24C 1.1GHz, 768kB L2, 128MB DDR4 2.4GHz 128-bit, Integrated Graphics)
  • OpenGL : GeForce GTX 1050/PCIe/SSE2 (4GB)

Storage Devices

  • LITEON CA1-8D128-HP (128GB, PCIe3x4/NVMe, SED) : 119GB (C:)
  • HGST HTS721010A9E630 (1TB, SATA600, 2.5", 7200rpm, 32MB Cache) : 932GB (D:) (E:)
  • PCIE Card Reader (16GB, PCIe1x1/NVMe) : 15GB (F:)

Logical Storage Devices

  • Windows (C:) : 98GB (NTFS, 4kB) @ LITEON CA1-8D128-HP (128GB, PCIe3x4/NVMe, SED)
  • DATA (D:) : 454GB (NTFS, 4kB) @ HGST HTS721010A9E630 (1TB, SATA600, 2.5", 7200rpm, 32MB Cache)
  • RECOVERY (E:) : 14GB (NTFS, 4kB) @ HGST HTS721010A9E630 (1TB, SATA600, 2.5", 7200rpm, 32MB Cache)
  • Removable Drive (F:) : 15GB (FAT32, 32kB) @ PCIE Card Reader (16GB, PCIe1x1/NVMe)
  • Hard Disk : 256MB (FAT32, 4kB) @ LITEON CA1-8D128-HP (128GB, PCIe3x4/NVMe, SED)
  • Windows RE tools : 980MB (NTFS, 4kB) @ LITEON CA1-8D128-HP (128GB, PCIe3x4/NVMe, SED)

Peripherals

  • LPC Hub Controller #1 : HP Sunrise Point-H LPC Controller
  • Audio Device : HP CM238 HD Audio Controller
  • Disk Controller : HP Sunrise Point-H SATA Controller [AHCI mode]
  • Disk Controller : HP Sunrise Point-H PMC
  • Disk Controller : Marvell Standard NVM Express Controller
  • USB Controller #1 : HP Sunrise Point-H USB 3.0 xHCI Controller
  • SMBus/i2c Controller #1 : Intel ICH SMBus

Peripherals

  • Media Player : Realtek PCIE Card Reader (14.83GB)

Network Services

  • Network Adapter : Realtek Gaming GBE Family Controller #2 (Ethernet)
  • Network Adapter : Bluetooth Device (Personal Area Network) (Ethernet)
  • Wireless Adapter : Intel® Dual Band Wireless-AC 7265 (802.11n (HT), AES-CCMP, 150Mbps)

Power Management

  • Battery #1 : HP Primary 65.05Wh/3.72Ah

Operating System

  • Windows System : Microsoft Windows 10 Personal 10.0.16299
  • Platform Compliance : x64
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Problem is with ACPI Ubuntu support.
ACPI stands for Advanced Configuration and Power Interface

You can bypass this by holding left shift on device turn on,
wait to see grub menu. . .

Then press key e and add acpi=off

You can see info here
http://ubuntuguide.net/turn-off-acpi-ubuntu-grub2

NOTE: You will need to do this on every system start. Until you fix your drivers. Turning off permanently will affect some devices, like the touchpad and maybe more devices.

Better solution is to update Nvidia drivers
https://linuxconfig.org/how-to-install-the-nvidia-drivers-on-ubuntu-18-04-bionic-beaver-linux

More info you can find here on link
How do I disable ACPI when booting?

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Late answer to this question but I had the same problem which I had to figure out by myself. This problem seems to stem from the fact that gaming laptops rely on nvidia graphics cards for the display and so tend to be tied to nvidia graphics drivers so there seems to be a conflict with nvidia graphics drivers and the Ubuntu noveau drivers.

The solution is to black-list the noveau drivers and install the nvidia ones .

  • Disable Secure Boot (change this in BIOS)

  • Go to Grub Ubuntu option (BUT DONT PRESS ENTER) Press e Find the line that starts with: linux then add: modprobe.blacklist=nouveau after: quiet splash.

  • After installation make sure to blacklist noveau at the installed Grub

  • Then install the nvidia drivers;

    sudo add-apt-repository ppa:graphics-drivers/ppa

    sudo apt update

    sudo apt install nvidia-driver-[**your driver version number**]

    sudo reboot

I gleaned this from a solution for MSI laptops as a guide. I had already installed Ubuntu but it was freezing at startup so at the Grub menu I just modified the Ubuntu Entry to blacklist the noveau driver and then proceeded to install nvidia drivers. Note: make sure to use the correct nvidia driver for your card as it may not be the 396 used in the solution mine was 390 for the 1050Ti

  • Link-only answers are generally frowned upon. In time it is possible for links to atrophy and become unavailable, meaning that your answer is useless to users in the future. It would be best if you could provide the general details of your answer in your actual post, citing your link as a reference. – Mr Shunz Mar 23 at 12:05
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Answer for all those owners of laptops with Ubuntu and new graphics cards:

Latest Ubuntu's releases updates and install the right driver version with a single command:

$ sudo ubuntu-drivers autoinstall && sudo reboot

Enjoy!

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