I have bought a new desktop; it's an Asus VivoBook Pro N552VW. I installed Ubuntu 18.04 in dual boot with Windows 10. The system is working perfectly but it freezes during shutdown/reboot/suspend/hibernate. It also freezes in a singular situation: I succesfully login when I write the correct password on the first try, but if I fail at least one time, then when I write it correctly, it freezes as stated above.
These are PC's detailed:
- Processor: Intel® Core™ i7 6700HQ Processor
- OS: Windows 10 Home
- Chipset: Intel® HM170 Chipset
- Memory: DDR4 2133 MHz SDRAM, 2 x SO-DIMM socket for expansion up to 16 GB SDRAM
- Graphics: NVIDIA® GeForce® GTX 960M with 2G/4G GDDR5 VRAM
- Storage: 2.5" 9.5mm SATA3; 1TB HDD 5400 RPM; 1TB HDD 7200 RPM; PCIE x 4 256G / 512G
The system is fully updated using Update Manager.
- How can I determine what is causing the freeze?
- How can I fix this?
Initally, Ubuntu didn't power on, but adding acpi=off I could fix it. This rather didn't help me to resolve the shutdown.
I tried these things:
- I tried adding Intel microcodes, but it didn't help.
- I added quiet splash in GRUB-edit.
- I did a lot of changes in GRUB-edit, but nothing brought me a successfully resolution.
After all these attempts, when I powered off my laptop, the typical written that came up was:
Wlp2s0: failed to remove key (2, ff:ff:ff:ff:ff:ff) from hardware (-22) and
reboot: System halted.
Then, yesterday I added
nomodeset in front of
quiet splash in GRUB-edit, and Ubuntu stucked no more when the writtens stated above came up, but one step ahead: it stucked at Ubuntu log.
Has somebody ideas? Thank you very much!