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I've bought a new Western Digital (WD) Black NVMe SSD 2018, but can't install Linux on it. System freezes. And the only live image that will run is Lubuntu 18.04. Ubuntu and Mate live image (and Fedora 28) will freeze after 30 seconds or so.

Clevo n130wu, Intel 8550u, iGPU.

SSD is listed under /dev/nvme0, but nvme list will freeze the system.

If I boot with acpi=off the disk is not under /dev/nvme*

According to this support page it should work under Linux, although I'm not sure if this relates to the 2018 model. Anandtech seems to have tested it with kernel 4.14.

UPDATE

SSD Dashboard utility is Windows only and doesn't run under wine.

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  • Many users with other SSD have had to update firmware. Is yours the newest firmware? Are you booting in UEFI boot mode?
    – oldfred
    Jul 1, 2018 at 15:10
  • UEFI mode yes. Latest firmware, I suppose it's brand new but I don't how to check: nvme is not working.
    – Janghou
    Jul 1, 2018 at 16:35
  • Does Dashboard have update as an option? Seems to be Windows only for Dashboard. support.wdc.com/product.aspx?ID=1804&lang=en#WD_downloads
    – oldfred
    Jul 1, 2018 at 18:06
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    I'm confirming this issue. See also: - Fedora forum - Red Hat Bugzilla - WD community
    – Jan Vlug
    Jul 9, 2018 at 23:03
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    Check that the storage interface is AHCI and not RAID. Could this be the cause of your problem? Go to the BIOS and change storage interface to AHCI for your NVMe drive.
    – Bernard Wei
    Jul 11, 2018 at 21:59

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