Please help me. I can't work without headphones :(

I have weird issue with my headphones - they do not work in entire laptop (windows and ubuntu). I have dual boot.

That behavior started about two weeks ago. I can't realize what actually happen, i do nothing special - everything as usual.

Whereas speakers works fine on both windows and ubuntu.

Occasionally sound in my headphones returns by random reason and disappear also randomly.

This is output of alsa script: http://www.alsa-project.org/db/?f=179e2b87b66b9c12c0b9aa2a5a436ed23751b7a9

In ubuntu sound settings i see nothing wrong - two options speakers and headphones: Ubuntu sound settings

When i chose speakers sound appear, but when i change it to headphones i hear nothing.

I try to resolve that issue by run command below:

echo "options snd-hda-intel model=auto" | sudo tee -a /etc/modprobe.d/alsa-base.conf

I do that command and reboot the system but nothing happen. Still no sound.

I've also installed pavucontrol: pavucontrol output

Silence indicator leap but i hear nothing when headphones plugged in.

Another thing that i do is to see output of AlsaMixer:

alsamixer output1 alsamixer output2

Also nothing special, everything in order.

Maybe reason of that behavior HDA Intel PCH and HDA Intel HDMI conflict?

I have two additional displays that connect to laptop through HDMI - may be here lies the secret.

In windows system also there are no headphones sound , by default chosen HDMI sound card. When i try to switch to another intel sound card nothing happen - still there are no sound in headphones but in speakers there are.

  • Have you checked your BIOS setting? See if the sound card is still enabled. Good luck.
    – jon athan
    Jun 8, 2018 at 23:27

1 Answer 1


Have you tried to unplug the hdmi kabels restart the notebook and check the audio jack? Because I think your audio jack is busted. I had the same issue with my N550JV. My problem was that I wasn't able to hear anything when the headphones where fully pluged in. You should check if winodws or ubuntu regionize wheter the headphones are pluged in or not.

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