Background: I have been using Ubuntu on a desktop for 2 years now and it worked well. I thought I'd try running it on my Dell Inspiron 7373 laptop.

Problem: Xorg crashes a lot when I try to play a video (almost 100%), be it web streaming or local file, most of the time right after going into full screen mode.


  • Intel® UHD Graphics 620
  • Dual monitors

Driver (lshw -c video):

   description: VGA compatible controller
   product: Intel Corporation
   vendor: Intel Corporation
   physical id: 2
   bus info: pci@0000:00:02.0
   version: 07
   width: 64 bits
   clock: 33MHz
   capabilities: pciexpress msi pm vga_controller bus_master cap_list rom
   configuration: driver=i915 latency=0
   resources: irq:125 memory:d0000000-d0ffffff memory:c0000000-cfffffff ioport:f000(size=64) memory:c0000-dffff

.crash log file: https://drive.google.com/open?id=1OY04fg0ubIrK0gMdiI70Yh-M0BCDQCBU

Xorg log: https://drive.google.com/open?id=1z_x_ZENUuFHxjbKKxtpn-wsUI5EGw15y

Memory (free;swapon):

              total        used        free      shared  buff/cache   available
Mem:       16159572     2052092    12783380      191092     1324100    13624140
Swap:       2097148           0     2097148
/swapfile file   2G   0B   -2

What I have tried:

1) configure 20-intel.conf

Section "Device"
 Identifier "Card0"
 Driver "Intel"
 Option "AccelMethod" "uxa"

2) sudo apt update & upgrade

3) Disable/enable hardware acceleration in Chrome

If there are any other logs that will help, please let me know Any help will be appreciated! Thank you!


I'm not sure if it's the best fix but hope it helps someone.

The crashes stopped coming after I made these 2 changes:

  1. uninstall easystroke
  2. change /usr/share/X11/xorg.conf.d/20-intel.conf to

    Section "Device"
      Identifier  "Intel Graphics"
      Driver "Intel"
      Option "AccelMethod" "sna"

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