I just did a clean install of 16.04 and I'm having an issue with the software center. The funny thing is I installed Ubuntu a few weeks ago on this same machine and didn't have the issue but I had to wipe it out and reinstall and I'm having issues now. When I open up the software center, it will stay open for a few seconds and just close, no crash dialog or anything. When I run gnome-software from terminal I get the message "Segmentation fault" when it shuts down and that's it. No other information

  • For some reason, Ubuntu is crashing Ubuntu software because it (Ubuntu Software) is accessing memory that it is not allowed to access it, more information here : stackoverflow.com/questions/3200526/…
    – singrium
    May 19, 2018 at 1:24
  • I see. Is there a way to fix it? Or is it a bug with the gnome-software?
    – graffixnyc
    May 19, 2018 at 1:48
  • A segmentation fault is almost always due to a bug in the program where it occurs. Just to make sure, run it from the terminal as root, if the problem remains, then it is mostly a bug.
    – singrium
    May 19, 2018 at 2:43
  • Thanks, When I run it as root, it stays open, however it doesn't fully load (imgur.com/a/zWjI2UF) and I get this message in the terminal (gnome-software:4871): GsPlugin-WARNING **: could not lookup cached macaroon: Error calling StartServiceByName for org.freedesktop.secrets: Timeout was reached
    – graffixnyc
    May 19, 2018 at 3:15
  • Try reinstalling the software center with sudo apt install gnome-software --reinstall May 19, 2018 at 7:06

1 Answer 1


It looks like a bug (more information).
The proposed solutions :

  • Solution 1:

sudo killall gnome-software
sudo rm -r ~/.local/share/gnome-software

This will first, end (kill) the process of gnome-software if it is running, then remove gnome-software from the ~/.local/share folder, then it will be recreated automatically when you launch it (gnome-software or ubuntu-software) again.
Now launch ubuntu-software or gnome-software from the Unity Launch Button.

  • Solution 2:

sudo apt-get autoremove gnome-software
sudo apt-get install gnome-software -f

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