I'm trying to install ubuntu 18.04 lts on my laptop dell inspiron 15 3552. It's in the list of the supported devices. I create a bootable usb using the "Startup disk creator" but when I load from this usb I see the menu with the point "install ubuntu". I click on it and then get nothing but a black screen. Could you please point me ti the right direction? What's the problem?


  • Are you installing in UEFI or BIOS boot mode. It should be new enough to be UEFI? Is Windows installed or bland drive? Post this from live installer: sudo parted -l – oldfred May 5 '18 at 20:27
  • While booting I'm just pressing F12 and choose USB stick from the list. Not sure whether I install in UEFI mode or not. How to check this out? But I have UEFI on the laptop, yes. – Azat May 6 '18 at 4:07
  • Windows requires gpt for UEFI or MBR(msdos) for BIOS. So parted output will show type of install. To ascertain the type of Platform Firmware on a Windows 8 computer, open Run ( WinKey+ R ), type "msinfo32" and click OK. Should show mode. – oldfred May 6 '18 at 14:32
  • I have ubuntu 14.04 lts installed and not windows there. but anyway thanks for the answers. – Azat May 12 '18 at 5:49

This is a very similar question like mine, I have a similar laptop, in my case, is a Dell Inspiron 15 5000 with the same problem. First, check if you have disabled the fast boot in the BIOS and then follow my answer in this question.

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