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I've got dual boot windows 7 and ubuntu 16.04 running on a Dell Optiplex. On both operating systems there is no indication of a dvd drive being installed at all. The drive will spin when a disk is inserted but nothing will ever pop up.

ls /dev

doesn't show anything relating to dvd or cdrom or dvdrw.

Windows device manager also doesn't have a category for the dvd drive.

I'm just wondering if there is a way to diagnose the issue, and if the cause of it could be the partitioned hard drive. I can't seem to get any information about the dvd drive in either windows or ubuntu.

Would an exterior disk drive perform better in this case?

Thanks!

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  • If Windows can't see the device, then it sounds like the issue is hardware related, not because of an Ubuntu bootup. Do you see a /dev/sr0 at all?
    – Thomas Ward
    Apr 24, 2018 at 15:44
  • Run command lshw -short. Under /dev/cdrom is there a description shown there of your dvd device/? Apr 24, 2018 at 16:40
  • unfortunatly /dev/sr0 doesn't exist, and when I run lshw -short there is nothing there about a cdrom. I suppose it probably is hardware issue like you say.
    – noviceuser
    Apr 25, 2018 at 12:15
  • In which case you need to go into BIOS - tap F2 (2-3/sec) on powering up until BIOS screen appears. Look for Boot tab at the top and navigate there. In your boot order is your dvd drive shown? If you can't get into BIOS, try tapping Delete key instead. Apr 25, 2018 at 14:02
  • yes the DVD drive is shown in the BIOS. What does that mean?
    – noviceuser
    Apr 26, 2018 at 1:19

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