10

I've been running Ubuntu 17.10 for a good while. Starting yesterday (April 9) the process gnome-software started using large amounts of memory. I don't know if it is related to the update that I took that day.

gnome-software grows to use up to 7G of memory (my system has 8G of RAM.) This expands into eating up swap and root. My root usually runs at 51% of its total disk space and it went up to 96%. System ground to a halt. Had to power off. Only after some automatic disk cleaning (?) did root return to 51% usage on its own.

This happened twice yesterday and it is starting again today. After running only 1 hour gnome-software is now using (according to system monitor)
virtual mem=5.4G, Resident me=4.7G, memory=4.7G


More info:

This is continuing to happen. The root disk space is being used in at least the file /var/log/syslog. Over the last few hours it has grown to 4.9G in size. I have to manually kill the gnome-software process and delete the log file to keep the computer functional.

When gnome-software starts using memory, the CPU jumps up and down from 100% to 0%. This can be seen in the system monitor program in the resources tab. I verified this by stopping the gnome-software process and CPU usage goes to almost nothing. Telling the process to continue show CPU usage jumping all over again.

This CPU usage doesn't show up in "% CPU" on the process page. Probably due to the refresh interval?


Even more info:

This is the error that repeats over and over in /var/log/syslog when this is happening. syslog was 1.7G when I caught it this time.

Apr 10 20:27:31 rwkeating-XPS-8300 gnome-software[2485]: g_byte_array_remove_range: assertion 'index_ + length <= array->len' failed
Apr 10 20:27:31 rwkeating-XPS-8300 gnome-software[2485]: Ignoring unexpected response

I verified this by pausing the gnome-software process while doing a tail on syslog and then un-pausing the gnome-software process only to see the error flooding the log. So it is caught in this loop. Don't know what it means ... yet.

  • [Not answering the question] For those who are using the terminal to get every package installed, it seems to be safe to get rid of Gnome Software: sudo apt purge gnome-software – zurfyx Jul 3 '18 at 11:07
4

THIS IS A REPORTED BUG --------------------- This URL point to the bug report

https://bugs.launchpad.net/ubuntu/+source/gnome-software/+bug/1723362

If I am reading that correctly, it is fixed in 18.04. May have to upgrade before the official release data if I want to get any work done.


In the comments in the above link, a solution was provided. I've been running this and have had no issues with the gnome-software process.

sudo apt-add-repository ppa:ubuntu-desktop/gnome-software

sudo apt update

sudo apt upgrade

Then reboot.

I am marking this answered.

| improve this answer | |
  • 2
    Issue still exists in 18.04. – umpirsky May 25 '18 at 9:37
  • 3
    And it still exists in 20.04. – Lexible Apr 30 at 15:23

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.