After updating BIOS from version 1.0.8 to 1.1.9 preinstalled Ubuntu stopped loading (black screen) on my Dell Latitude 5490. Live iso Ubuntu 16.04 LTS also does not load. BIOS downgrade is blocked by vendor.
How can I recover from this?
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Seeing this as well. Tried to upgrade to 18.04 but it didn't work either– meta221Apr 8, 2018 at 12:40
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Support answered, my warranty is not apply to the software and its compability is ensured by Ubuntu Community. I am not the one facing this problem: dell.com/community/Linux-General/… Vendor doesn't comment on the current situation.– VyacheslavApr 9, 2018 at 19:29
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This patch to the linux kernel seems to fix the problem: patchwork.kernel.org/patch/10003565. Taken from here: bugs.freedesktop.org/show_bug.cgi?id=105549#c30– meta221Apr 15, 2018 at 11:26
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1 Answer
DELL fix this issue today in 1.2.3 BIOS version
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3Can you please add instructions needed to fix the situation when neither Ubuntu nor Live ISO works? Apr 17, 2018 at 22:36
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Just install this BIOS version dell.com/support/home/ru/ru/rubsdc/drivers/… Apr 19, 2018 at 20:20
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I had the same problem. Upgrade the BIOS to 1.2.3 version fixed the issue for me– David SNJun 5, 2018 at 11:02
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Could you please edit your post when you want to clarify something or add information? It’s best to have everything relevant in one place. Additionally, comments may be deleted for various reasons. Thanks. Jul 21, 2018 at 13:19