I receive the below error message when I try to access the Windows drive on my Windows 10 computer from Ubuntu Desktop running on a USB Flash Drive. I can access all other local drives, just not the Windows drive. I saw an earlier post about disabling "fast startup" in Windows 8.1, but unfortunately I cannot boot into Windows 10 to do this. That's because, after a Windows update, every time the computer boots into Windows 10, it disables the mouse and keyboard, so I cannot log in. I was attempting to use Ubuntu from the FlashDrive to back up some files before restoring to factory default, because there are some files which i would like to save. Do you have any suggestions on how I might be able to access the Windows drive without having to go into Windows first?

Unable to access “Windows” Error mounting /dev/sda3 at /media/ubuntu/Windows: Command-line `mount -t "ntfs" -o "uhelper=udisks2,nodev,nosuid,uid=999,gid=999" "/dev/sda3" "/media/ubuntu/Windows"' exited with non-zero exit status 14: Windows is hibernated, refused to mount. Failed to mount '/dev/sda3': Operation not permitted The NTFS partition is in an unsafe state. Please resume and shutdown Windows fully (no hibernation or fast restarting), or mount the volume read-only with the 'ro' mount option.

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