I just switched from windows 10 to Ubuntu 16.04 and now my Laptop Dell Inspiron does not communicate with the Brother Color Laser Jet printer even if I use the printers USB cable. The laptop sees any thumb drive plugged into any of the three ports. But never the printer.
I contacted Brother and they sent me drivers for Ubuntu for the CW3180CDW printer and the software downloaded and there is an icon under printers and it is the selected printer. If I try to manually install the IP address into printer info and hit enter I get an instant CUPS error. The printer works normally with four other computers on my LAN. What is strange is that every so often I can hit print a test page and it will on the wireless network. It will not print a test page every time and it will not print any photos or data.
Ubuntu says it is printing and the working bar crosses the page but nothing happens at the printer. Ubuntu never shows any jobs pending or working. If I use another computer and look for the printer it sees it idle and will send to it instantly. If I look for the printer in Ubuntu, the icon of the printer is there but it always says "off-line". I'm new to this OS and even with help from another who is very good with this OS he too cannot get the printer to work. Thanks for your help.