I have a HP MFP127fw. It's "supported" by Ubuntu 17.10 - except print jobs will not release from the print que because a special copywrited driver for HP is not installed.

I went through this with 16.10 and had to install a small HP driver that I found with Synaptic. Then the jobs would release. It isn't part of HPLIPS.

Apparently Ubuntu 17,10 version doesn't run synaptic due to Wayland. Where can I find this driver?

  • if you know name of the driver package you can search for it in repo apt-cache search package – kenn Jan 27 '18 at 18:18

Install hplip-gui package with sudo apt-get install hplip-gui and add your MFP from here.

According to HP page HP LaserJet Pro MFP m127fw is fully supported.

Do not forget to install HP Driver plug-in with hp-plugin.

  • as Norbert crucially points out, you need the plug-in .. as HP advise developers.hp.com/hp-linux-imaging-and-printing/… – pdc Jan 28 '18 at 2:24
  • Thanks for the help. I needed the HPLIP GUI as well as HPLIP and the special driver plug-in had to be installed separately as instructed above. Did both things and now everything works well. – warmer2 Jan 28 '18 at 20:55

Apparently Ubuntu 17,10 version doesn't run synaptic due to Wayland. Where can I find this driver?

Log into 17.10 with xorg (see How do you switch from Wayland back to Xorg in Ubuntu 17.10? ), install synaptic, find the package and then reboot and install it with Wayland. Or keep using xorg. We are switching back to xorg with 18.04 anyways.

You need hplip 3.13 so nothing special there (even 14.04 already has 3.14; 17.10 has 3.16). HP claims full support so your problem should be unrelated to any extra driver you should need. Same from the hplip update for 3.13: no mention about needing anything special.

Are you sure the releasing of the printer queue is not a permission/configuration problem? Because that seems more likely to me. When you do lpstat -o and then cancel {printer-job-id} or even sudo cancel {printer-job-id} what does it say? If you want to investigate that specific part of your system feel free to create a new question with a description of it and the results of the cancel command :)

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