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I am currently using Ubuntu 16.04 LTS and I can get videos to play with sound on YouTube but all Facebook videos will not play or no sound. SiriusXM loads and plays but still no sound. I have checked and double checked everything, all volume controls are on. I am using the most current Mozilla Firefox. Its a THINK PENGUIN computer, basic model. I am lost as to what to do to get the Facebook Videos to play or how I can hear my SiriusXM radio? Any help would be appreciated.

Thanks, Chris

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  • Does chrome browser act the same? Nov 25, 2017 at 3:59
  • Have you tried restarting Firefox, or the whole computer for that matter?
    – wjandrea
    Nov 25, 2017 at 4:30
  • 3
    This is a Facebook issue. Refer to Facebook, not here.
    – Piloti
    Nov 25, 2017 at 4:30

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From Firefox's media codec support table:

To avoid patent issues, support for MPEG 4, H.264 and MP3 is not built directly into Firefox. Instead it relies on support from the OS or hardware (the hardware also needs to be able to support the profile used to encode the video, in the case of MP4). ... Linux since Firefox 26.0 (relies on GStreamer codecs) ...

https://developer.mozilla.org/en-US/docs/Web/HTML/Supported_media_formats

From GStreamers plugin lists:

gst-plugins-ugly

lame — Encode MP3s with LAME

x264 — libx264-based H264 plugins

https://gstreamer.freedesktop.org/data/doc/gstreamer/head/gst-plugins-ugly-plugins/html/ch02.html

Ubuntu:

patent and copyright restrictions (see Ubuntu License Policy) complicate distribution of software to support non-free formats. ... However, you can install the ability to play popular non-free media formats ... by following the instructions below.

...

Legal Notice Patent and copyright laws operate differently depending on which country you are in. Please obtain legal advice if you are unsure whether a particular patent or restriction applies to a media format you wish to use in your country.

...

Manual Install

If you are using regular, stock Ubuntu:

sudo apt-get install ubuntu-restricted-extras

https://help.ubuntu.com/community/RestrictedFormats

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  • P.S. Blame Apple for this. That is all.
    – jdwolf
    Nov 25, 2017 at 8:07

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