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I just upgraded my Ubuntu 21.04 to 21.10 few days back and my system randomly crashes and show a black screen. They keys are also not functional and I cannot do anything but a force restart.

I've tried to see what the logs look like just after the crash and are a few important things that I see. Any idea what could be wrong? enter image description here

Adding hardware information

OS: Ubuntu 21.10 x86_64 
Host: 20Y2CTO1WW ThinkPad P14s Gen 1 
Kernel: 5.13.0-20-generic 
Uptime: 8 hours 
Packages: 2265 (dpkg), 27 (snap) 
Shell: bash 5.1.8 
Resolution: 1920x1080 
DE: GNOME 40.5 
WM: Mutter 
WM Theme: Adwaita 
Theme: Yaru-dark [GTK2/3] 
Icons: Yaru [GTK2/3] 
Terminal: tilix 
CPU: AMD Ryzen 7 PRO 4750U with Radeon Graphics (16) @ 1.700GHz 
GPU: AMD ATI 08:00.0 Renoir 
Memory: 8058MiB / 21746MiB

also, let me know if you think there is something more that I can add.

Adding more information requested for extensions:

aks:~$ ls -al ~/.local/share/gnome-shell/extensions
total 36
drwxrwxr-x 9 aks aks 4096 Oct 16 20:55 .
drwx------ 4 aks aks 4096 Oct 31 00:42 ..
drwxrwxr-x 5 aks aks 4096 Oct 16 20:55 [email protected]
drwxrwxr-x 8 aks aks 4096 Oct 16 20:43 [email protected]
drwxrwxr-x 4 aks aks 4096 Oct 16 20:43 [email protected]
drwxrwxr-x 7 aks aks 4096 Jun 25 15:33 [email protected]
drwxrwxr-x 3 aks aks 4096 Oct 16 20:43 [email protected]
drwxrwxr-x 3 aks aks 4096 Oct 16 20:43 [email protected]
drwxrwxr-x 3 aks aks 4096 Oct 16 20:53 [email protected]

and some more

aks:~$ ls -al /usr/share/gnome-shell/extensions
total 20
drwxr-xr-x 5 root root 4096 Apr 20  2021 .
drwxr-xr-x 7 root root 4096 Oct 16 20:20 ..
drwxr-xr-x 2 root root 4096 Oct 16 20:16 [email protected]
drwxr-xr-x 3 root root 4096 Oct 16 20:16 [email protected]
drwxr-xr-x 3 root root 4096 Oct 16 20:16 [email protected]
Improve this question
10
  • please add a bit more details about your setup,graphics,memory and more info from your logs..
    – trond hansen
    Oct 20, 2021 at 8:25
  • Create a 21.10 LiveUSB. Do you have the same crashes in the LiveUSB's "Try Ubuntu" environment?
    – user535733
    Oct 20, 2021 at 9:53
  • @user535733 the crash happens randomly. Sometimes once in a few days so would be very difficult to reproduce that with live image.
    – Ankit Singhaniya
    Oct 20, 2021 at 15:29
  • @trondhansen adding my system hardware details and can you please help me with which log file would you want to see?
    – Ankit Singhaniya
    Oct 20, 2021 at 15:29
  • It's probably your AMD video driver... and to my understanding AMD has no driver compatible with 21.10. Do you know how to use nomodeset?
    – heynnema
    Oct 20, 2021 at 18:36

1 Answer 1

Reset to default
0

BIOS

20Y2CTO1WW ThinkPad P14s Gen 1

It looks like you have an out-of-date BIOS R1BET65W (1.34). Get the latest version 1.36 here.

Have your SERIAL # handy to confirm that I have the correct update page for your computer.

Update #1:

gnome-shell extensions

dash-to-panel is known to have some problems. Other extensions may also have problems causing crashes.

Temporarily disable these extensions, then restart gnome-shell, or log out, then log in. See if the crashing has stopped.

drwxrwxr-x 5 aks aks 4096 Oct 16 20:55 [email protected]
drwxrwxr-x 7 aks aks 4096 Jun 25 15:33 [email protected]
drwxrwxr-x 3 aks aks 4096 Oct 16 20:43 [email protected]
drwxrwxr-x 3 aks aks 4096 Oct 16 20:43 [email protected]
drwxrwxr-x 3 aks aks 4096 Oct 16 20:53 [email protected]
Improve this answer
17
  • How did you identify that the BIOS version was old?
    – Ankit Singhaniya
    Oct 23, 2021 at 17:54
  • @AnkitSinghaniya Just to confirm it, show me sudo dmidecode -s bios-version.
    – heynnema
    Oct 23, 2021 at 18:04
  • R1BET65W (1.34) - I think I'm one version behind
    – Ankit Singhaniya
    Oct 24, 2021 at 13:45
  • @AnkitSinghaniya That's not really old then. You can still update and see if it helps. If your machine worked with nomodeset, then you'll need to follow up on the AMD driver.
    – heynnema
    Oct 24, 2021 at 13:55
  • I'm just wondering if the last version 21.04 didn't have these issues so I would assume that should at least carry forward.
    – Ankit Singhaniya
    Oct 25, 2021 at 6:56

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