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I have two laptops (asus and HP), in the ASUS all the tools work correctly the problem is in the HP.

On my HP Laptop 14-cm0xxx laptop, I have problems starting Wi-Fi and Bluetooth.

I don't think it's a hardware problem, since everything worked correctly with the Windows operating system before switching to Ubuntu 18.04. I have tried several solutions on the network but without any positive results, I tried to solve the problem by installing ubuntu 19.10 and the same problem follows.

Here are some information about the components of my system:

 description: Notebook
 Product: HP Laptop 14-cm0xxx (3PX47LA # ABM)
 Manufacturer: HP
 version: Chassis Version
 Series: 5CG82547RX
 width: 64 bits

 * -network
   description: Ethernet interface
   Product: RTL8111 / 8168/8411 PCI Express Gigabit Ethernet Controller
   Manufacturer: Realtek Semiconductor Co., Ltd. 

I attach images with the problems

No wi-fi adapter found

Problems with bluetooth

Problems with bluetooth

Additional Drivers > No additional drivers avalible.

lspci -knn | grep Net -A3; rfkill list

Result

Network controller [0280]: Realtek Semiconductor Co., Ltd. Device [10ec:d723]
Subsystem: Hewlett-Packard Company Device [103c:8319]
Kernel modules: rtl8723de 05:00.0
VGA compatible controller [0300]:
Advanced Micro Devices, Inc.  [AMD/ATI]
Raven Ridge [Radeon Vega Series / Radeon Vega Mobile Series] [1002:15dd] (rev c5)
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  • What result from terminal for mokutil --sb-state
    – Jeremy31
    Nov 1, 2019 at 21:41
  • did you try to update the firmware
    – user643653
    Nov 1, 2019 at 21:54
  • mokutil --sb-state Result: SecureBoot disabled
    – Beko Ponce
    Nov 2, 2019 at 18:52

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