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I tried to dual-boot Ubuntu with Windows 10. The installation went well. After restarting my PC, Ubuntu just freezes after I log in.

I've tried methods suggested by others including spamming Shift/Esc to try to get into recovery mode but I get this:

GNU GRUB Version 2.02~ beta 2-9 Minimal BASH-like line editing is supported. For the first word, TAB lists possible command completions. Anywhere else TAB lists possible device or file completions.   

grub>_

The screen is frozen like this:

frozen desktop

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  • Welcome to Ask Ubuntu! Can you still move the mouse cursor when the graphical session freezes like that? Can you still switch to a virtual console with Ctrl+Alt+F2? If so, please log in there and edit your question to share some log files with us. Thanks. Sep 21, 2018 at 15:32

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I would have commented first but I'm not allowed, due to lack of reputation.

Please don't log in. When you get the prompt, press CTRL+ALT+F2. You should then see the terminal, where you can log in. If the login works there, you can start debugging.

I would start and check if you have disk space left:

df -h

A full home partition is often the reason for a frozen UI. But this is just one possibility. Please poke around a little bit, so you can start asking more specific questions.

Good luck :)

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  • My home partition has 500gigs free. So that's not an issue Sep 21, 2018 at 14:25

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