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I have a MSU GE63VR 7RE (Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz) and a 24" Acer monitor

When I start Ubuntu, the second monitor is black but I can see the mouse arrow.

When I turn the monitor off and on it is mirrored but the picture is frozen, the mouse appears on the second screen but the picture does not update.

When I attempt to join the second screen goes blank.

I find it almost impossible to work with one screen, any idea where I can start troubleshooting?

2 Answers 2

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I reinstalled ubuntu but this time selected the download option and also the third part install option.

After booting, I followed the guide here : https://linuxconfig.org/how-to-install-the-nvidia-drivers-on-ubuntu-18-04-bionic-beaver-linux

As you can see the guide is out of date, however ignoring that, I followed guide and ran

ubuntu-drivers devices
sudo ubuntu-drivers autoinstall

The second monitor is now working perfectly.

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  • 1
    This worked for me.
    – KhoPhi
    May 17, 2020 at 13:44
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    Just updating drivers worked for me too. Not reinstallation required. Aug 3, 2020 at 8:03
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    Worked for me as well thanks! No need to reinstall. Just make sure you reboot after! Nov 29, 2020 at 17:52
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I had the exact same problem on a Dell Precision with a Nvidia gpu and Ubuntu 20.04. It turns out that the nvidia-drivers-460 wasn't correctly installed, and there was a problem with nvidia-dkms-460.

Using the servers version of the drivers instead of the base versions solved the problem : software -> additional drivers -> use the NVIDIA Server driver.

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