RingCentral on Ubuntu via Wine

Question

I'm trying to get RingCentral for Windows, working. I've got it to install and load but I have a consistent crash that no amount of googling has been able to help me with:

Distro: Ubuntu 15.10

wine --version: wine-1.6.2

Steps to Recreate:

1. download msi: http://downloads.ringcentral.com/sp/RingCentralForWindows

2. pol > install > Install program not listed

3. components: vcrun2010, dotnet4

4. continue > make shortcut for softphone.exe

5. open program > login > crash

Below is a redacted copy of my log:

.... # many many more fixme:d3d

fixme:d3d:resource_check_usage Unhandled usage flags 0x8.
fixme:d3d:resource_check_usage Unhandled usage flags 0x8.
fixme:advapi:RegisterTraceGuidsW (0x3321e8c, (nil), {f7b697a3-4db5-4d3b-be71-c4d284e6592f}, 7, 0x34dc968, (null), (null), 0x352d940,): stub
fixme:process:GetNumaHighestNodeNumber (0x32c4ec): stub
fixme:dbghelp_msc:pdb_parse_cmd_string Couldn't evaluate "$T0 .raSearch = $eip $T0 ^ = $esp $T0 4 + = " => get_zvalue: no value found (.raSearch)
fixme:process:GetNumaHighestNodeNumber (0x57fd7c0): stub
15:04:26.748 os_core_win32. !pjlib 2.1 for win32 initialized
15:04:26.750 sip_endpoint.c  .Creating endpoint instance...
15:04:26.750          pjlib  .select() I/O Queue created (0537CF38)
15:04:26.751 sip_endpoint.c  .Module "mod-msg-print" registered
15:04:26.751 sip_transport.  .Transport manager created.
15:04:26.751   pjsua_core.c  .PJSUA state changed: NULL --> CREATED


Aborted! 2016-Jan-05 15:07:20
Exception 
>>>
Halt on unexpected exception at location QtModanoApp::notify
Windows Exception EXCEPTION_MS_CPP (0xe06d7363) at 0x7B8395FC; Exception type 'Concurrency::scheduler_resource_allocation_error' info 'Unknown exception'
 * stack trace * 
<undef>
<undef>
<undef>
<undef>
<undef>
<undef>
<undef>
<undef>
<undef>
<undef>

<<<
ESS::Assertion in thread main (9) @ ..\..\..\src\Utils\ErrorsSubsystem.cpp:394 in void __cdecl ESS::HaltOnUnexpected(const struct Utils::ExceptionInfo &,const class std::basic_string<wchar_t,struct std::char_traits<wchar_t>,class std::allocator<wchar_t> > &)
* Stack trace *
<Stack trace not available on current OS version!>
fixme:dbghelp_msc:pdb_parse_cmd_string Couldn't evaluate "$T0 .raSearch = $eip $T0 ^ = $esp $T0 4 + =  $20 $T0 216 - ^ =  $22 $T0 220 - ^ =  $23 $T0 224 - ^ =  $24 $T0 228 - ^ = " => get_zvalue: no value found (.raSearch)
fixme:dbghelp_msc:pdb_parse_cmd_string Couldn't evaluate "$T0 .raSearch = $eip $T0 ^ = $esp $T0 4 + =  $20 $T0 216 - ^ =  $22 $T0 220 - ^ =  $23 $T0 224 - ^ =  $24 $T0 228 - ^ = " => get_zvalue: no value found (.raSearch)
err:secur32:SECUR32_initSchannelSP TLS library not found, SSL connections will fail
fixme:thread:GetThreadPreferredUILanguages 56, 0x33f9f0, 0x33fa04 0x33f9f8
fixme:ver:GetCurrentPackageId (0x33f448 (nil)): stub
fixme:console:GetConsoleProcessList (0x33fc80,1): stub
fixme:system:SetProcessDPIAware stub!
fixme:ole:RemUnknown_QueryInterface No interface for iid {00000019-0000-0000-c000-000000000046}
fixme:wtsapi:WTSQuerySessionInformationW Stub (nil) 0xffffffff 4 0x86e648 0x86e638

I'm not sure how to proceed. Any pointers would be really helpful - I need to get this software running otherwise I'll be forced to work on Windows.

Answer 1

Isn't RingCentral just a rebranded Zoom? Try Zoom's native Linux client (works in my Ubuntu 15.04 for a long time with updates that were coming out along the way) available for dl at http://zoom.us/download

Once in a meeting those 2 clients seem to look the same.

Answer 2

I got this working on 16.04 Gnome and PlayonLinux, both for sending and receiving calls.

For PlayonLinux: (Wine is already installed on 16.04)

wget -q "http://deb.playonlinux.com/public.gpg" -O- | sudo apt-key add -
sudo wget http://deb.playonlinux.com/playonlinux_trusty.list -O /etc/apt/sources.list.d/playonlinux.list
sudo apt-get update
sudo apt-get install playonlinux

Install RingCentral(7.0.7) through playonlinux (not wine) as a 32 bit program, setting softphone.exe as your shortcut. Then install vcrun2013 and dotnet45 components. Set wine configuration for 1.9.24.

Ringcentral 7.0.7: http://downloads.ringcentral.com/sp/RingCentralForWindows-7.0.7.msi

Just remember to go into your ringcentral account and activate the computer you installed this on so it's authorized to actually call instead of "RingOut".

Answer 3

I was able to get this working with an older version of RingCentral (7.0.7):

wine: 1.9
vcrun2013
dotnet45

It only functioned as Ringout mode. Making it useless.

Answer 4

I got it working on Ubuntu mate 16.04. Wine 1.9.10. I had to use the 7.0.7 msi to install it, but it prompted me to download it when I tried to install 8.0.6 and it didn't work. Softphone works and everything. I got the newest wine from their repository. Downloaded RingCentralForWindows.msi from their website. ran it with

wine msiexec /i RingCentralForWindows-8.0.6.msi

It ran through and installed whatever dependencies weren't installed. Then promptly told me it wasn't able to run, and gave me a link to download 7.0.7. Ran through the same process. Everything installed fine and it works. You have to deauthorize whatever other computer you were using RingCentral on through their website though. The softphone will only work on one machine at any given time.

Answer 5

I was able to get this to work in ArchLinux by installing in Crossover with MS Visual C++ 2013, msls31, Core fonts, visual basic runtime, MSXML and .NET 4.0.

You might not need the VBR.