Questions about reporting bugs: what should be reported as a bug, Where should it be reported.

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251
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6answers
31k views

How do I report a bug?

I found a problem with an application on Ubuntu. How do I best report the issue? What sort of information should I provide?
85
votes
9answers
39k views

There's an issue with an Alpha/Beta Release of Ubuntu, what should I do?

I've been running Alpha releases of Ubuntu for some time now. I keep running into issues - how can I get these resolved? What should I do when I encounter these problems? And where can I find other ...
45
votes
4answers
67k views

Getting “System program problem detected” pops up regularly after upgrade

This started to happen immediately after I had rebooted the first time after doing a system upgrade. It first starts with a dialogue that says "System program problem detected". Then when I try to hit ...
45
votes
2answers
1k views

I want to fix a bug. Where do I start?

Although I am not a professional programmer, I have written a program or two. Yet, nowadays every engineer and scientist learns to program a bit as well, and as such I am used to writing programs in ...
36
votes
3answers
3k views

How can I track a bug that caused a crash and was reported via apport / whoopsie?

It used to be that when a program crashed, especially when a user was using a pre-release of Ubuntu, apport could be used to open a bug report. The user could then track the bug, see if it affected ...
24
votes
7answers
510 views

How to get a bug noticed

What is the best way to get a critical bug noticed by the right people, so it can be fixed ASAP? There is a bug with GVFS which is preventing developers, like myself, from using IDE's in 10.10. We ...
20
votes
1answer
1k views

How do I subscribe to a bug?

Sometimes people tell me to subscribe to a Launchpad bug so I can follow along it's progress, how do I do this?
17
votes
2answers
230 views

How are Ubuntu bugs' importance values decided?

How is a specific bug's importance decided for bugs against packages in ubuntu? And by Importance, I mean 'Low', 'Medium', and other importance values on the Launchpad bug trackers.
15
votes
1answer
604 views

What is the best medium for sending feature requests?

What is the best medium for sending feature requests? Both for Ubuntu as a whole and individual (supported) apps?
13
votes
2answers
227 views

Should I include logs that contain “sensitive information”?

Sometimes, when info is being collected by ubuntu-bug (either automatically following a program crash or by manually calling it) the following dialog pops up: Should I include these files or not? ...
13
votes
2answers
144 views

Is is possible to get a patch included in the current release? If so, how?

So a while back I reported a bug in Compiz's Place Window plugin. It's a fairly major regression for people affected by it: mainly those using Gnome-Fallback, judging by the reports. A patch ...
12
votes
3answers
742 views

My hardware needs a module to be blacklisted to work, how can I get this fix shipped?

I have an Acer Timeline 1830T. When I install 10.10 and 11.04 it needs to have the acer-wmi module blacklisted for wireless to work. I think I need to file a bug on the linux kernel but I am not ...
11
votes
1answer
1k views

How do I report a paper cut?

I've seen this project called One Hundred Paper Cuts, and I'd like to report a paper cut, but don't know how. Can someone please tell me how to go about doing this.
11
votes
2answers
135 views

What happens after `ubuntu-bug` has done it's thing?

Until some time ago you ran apport-bug or ubuntu-bug to start reporting a bug. The system would then open launchpad with your account, upload the collected information and let you add more info to the ...
11
votes
2answers
145 views

What tools do I need to use to report a bug in a developers PPA?

When you want to report an error the best way to report a package in Ubuntu is sudo ubuntu-bug-package. But what if the package is in a developers PPA and I want ...
10
votes
1answer
359 views

How do Bugs get Categorized and what is the lifecycle of a bug?

How do bugs in ubuntu get categorized and what is a bug's life cycle? Also, "What does each bug's 'Status' mean, and how is it determined"
10
votes
2answers
385 views

Why did Apport make my bug report private?

Apport detected a crash and assisted with submitting a bug report to Launchpad, but it make the report private. Why? It doesn't seem very helpful that I'm the only one with permission to read the ...
9
votes
5answers
890 views

What does “Fix Committed” mean?

Is it valid if I mark a bug "Fix Committed" if the package in question is hosted upstream (outside of Launchpad)? example: bug report, committed fix.
9
votes
4answers
261 views

What constitutes a bug?

Actually what is a bug ? any predefined rules?
9
votes
2answers
6k views

Tools to diagnose Ubuntu problems

Over time a user will have several problems with Ubuntu as any other OS in the world. What tools and terminal commands exist in Ubuntu to help diagnose how the problem occurred and help solve it if it ...
9
votes
1answer
62 views

Where can I report a bug for apps.ubuntu.com?

I have a few bugs which I would like to patch for apps.ubuntu.com; however, I can't seem to find their project page on LaunchPad. Where can I get in touch with this team and where can I pull the code ...
9
votes
1answer
210 views

What tools exist to report bugs

As of today I only knew about ubuntu-bug which I could use to report bugs about a specific program. But now I learned about apport-collect and apport-bug which basically are: apport-bug - Reports ...
8
votes
5answers
916 views

ubuntu freeze when I plugged the power cable

I recently update the system(12.10) on my laptop and after that whenever I plug the power cable in to my laptop it freezes and has no function of the mouse or the keyboard. I have to reboot the laptop ...
8
votes
4answers
151 views

Are Launchpad bugs in a way moderated?

Is Launchpad (in general) moderated? brainstorm is ask ubuntu is ubuntu answers is what about ubuntu bugs?
8
votes
3answers
6k views

“An uncaught exception was raised:Invalid version string 'GNU/Linux'” when creating bootable USB stick

Still unsolved bug here and bug -report here, bug in 12.04 and apparently in many other versions. How can I create an bootable USB -stick with Ubuntu?
8
votes
3answers
3k views

Natural Scrolling doesn't work in 12.04 in some windows. Where should I report the bug?

Natural scrolling using ".Xmodmap": pointer = 1 2 3 5 4 7 6 8 9 10 11 12 doesn't work anymore in 12.04 on some Ubuntu-specific apps like the Software Center, settings window, and update-center. Under ...
8
votes
1answer
10k views

How do I view CoreDump file?

When reporting a bug from a crash, the bug is made private and a file called CoreDump.gz. The Bug Triage documentation says the following: If the crash still has a CoreDump.gz attachment, then it ...
8
votes
2answers
10k views

Apport-gpu-error-intel.py crash

Feeling disempowered by Ubuntu's new bug reporting policy/system. My Intel i5 machines have all experienced daily (if not more frequent) freezes, but it's very difficult to report bugs now and policy ...
8
votes
1answer
93 views

What to do with private bug reports on launchpad?

Over time I gathered more than 10 launchpad bug reports that were reported with apport, initially marked as private and never responded to. There was one I've discussed additionally on IRC and that's ...
7
votes
1answer
196 views

Kernel bugs on Launchpad

I've found what I believe to be a kernel bug, and reported appropriately on Launchpad. But is the kernel bugs reported on Launchpad receive attention from the developers? It is important since, in ...
6
votes
5answers
114 views

How can I best retest a bug in a newer or development release?

I have reported a bug that occurs in Karmic on launchpad, and I have been asked to re-test it on lucid or maverick. How can I do this best?
6
votes
4answers
260 views

How do I file feature request bugs on Launchpad?

I've seen on Bugzilla bug request for enhancements, is there anything similar for Launchpad?
6
votes
1answer
152 views

How to help improve Banshee?

I have had some problems running Banshee. It crashes quite often after finishing playing a song. It also jumps all over the place when playing back albums - sometimes it plays the first song twice - ...
6
votes
1answer
64 views

How do I report a bug that happens during boot?

I seem to have found a bug in 12.04 while it's booting, but all the questions on this site seem to point users to reporting bugs once the desktop is up and running by using ubuntu-bug. How do I ...
6
votes
1answer
123 views

How do I report bugs about HUD?

I've found a couple of bugs in HUD, such as when you use it, the window loses focus afterwards. But I can't find a bug tracker for it?
6
votes
3answers
479 views

Dell Studio 15, Turnoff after suspend due to overheat, and does not turnon the fan as well [closed]

I am new to Ubuntu and linux as well, the thing is... I got strange problem with my laptop, I am not sure is the problem with my hardware or the os I got: Dell Studio 15 (ATI Graphics Card) with ...
6
votes
2answers
346 views

Diagnose brightness control [closed]

Brightness control on my laptop does not work, how can I diagnose if it's unsupported, or a bug? And if it is a bug, what do I include in the bug report? UPDATE Thank you for all the responses, ...
6
votes
1answer
317 views

What's the best way to report a kernel panic bug

Suppose I have a machine that has no serial port and under certain reproducible situations will kernel panic. Assume I have tested the mainline kernel from the kernel team PPA and know this is an ...
6
votes
1answer
75 views

How to report a bug in content (not interface) on Ubuntu.com?

I want to report a bug in the content on the Ubuntu website. I don't know how to properly do this because: This is not a bug in the web server, or in the way a page is coded. It is a content ...
6
votes
0answers
81 views

How long before a bug fix makes it through to the package manager? [duplicate]

Possible Duplicate: What does “Fix Committed” mean? I am affected by this bug which appears to be fixed now. Lazy beggar that I am, I don't want to install it myself, so I'm ...
5
votes
2answers
110 views

Should I report a bug on Ubuntu's bug tracker or on the upstream's?

I am on an updated Ubuntu 12.04 and I've found a bug in the tag feature of Nautilus. I'd like to file this as a bug report, but I'm confused to where to post it: Ubuntu's bug tracker in Launchpad or ...
5
votes
2answers
310 views

Where to file bugs/wishlist for Unity?

I guess the question explains it all...
5
votes
1answer
53 views

Whom should I ask to update a package to a new upstream release?

Whom should I ask for upgrading the particular package, if there is a new upstream release? Should I file a bug report? What if the package is maintained by Debian maintainers? Should I leave a ...
5
votes
1answer
183 views

How to report a system bug

I'm dealing with this issue: Ubuntu won't shutdown (VirtualBox kernel modules) and I almost lost my nerves when I wanted to report a bug. I'm studying this "How to report a bug" topic for two ...
5
votes
1answer
789 views

CUPS upgrade bug which broke Canon printers fixed in 12.10 — can I use it with 12.04?

I see a bugfix, that I need, in launchpad here for the package for cups, but, if I understand things correctly, it is built for 12.10, and I am on 12.04. Is it still possible to install it? If so, ...
5
votes
1answer
205 views

Why does ubuntu-bug imply that I shouldn't report bugs for Compiz and Unity?

I run ubuntu-bug compiz. Select no it's not unity. (Although I get the same result if I report for unity.) Then I'm presented with this question: Development is completed for the 'natty' version ...
4
votes
2answers
289 views

Which Ubuntu packages are considered genuine?

I tried to report a bug issue on update manager but got the following error: Your problem cannot be reported. This is not a genuine Ubuntu package. Isn't Ubuntu open source?
4
votes
1answer
179 views

How submit a bug fix to Ubuntu?

I've submitted a 'papercut' bug to launchpad, that I think I can possibly have a go at fixing. What is the process for obtaining the relevant source code (I'm not entirely sure where I'd find the ...
4
votes
1answer
119 views

What's the best way to effectively report bugs?

I've been trying to report a bug about Activities in Kubuntu causing me no end of grief with multiple issues ranging from annoying to total freeze/crash requiring hardware reset. I'm trying to follow ...
4
votes
2answers
1k views

Should I be asked for my password when a bug report is sent?

First thing in the morning I started Ubuntu, and the Chrome browser. In the browser I visited a page with a password-field on it. So the password-ring popped up. Then a dialog popped up asking for a ...