Questions about reporting bugs: what should be reported as a bug, Where should it be reported.

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252
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6answers
31k views

How do I report a bug?

I found a problem with an application on Ubuntu. How do I best report the issue? What sort of information should I provide?
85
votes
9answers
39k views

There's an issue with an Alpha/Beta Release of Ubuntu, what should I do?

I've been running Alpha releases of Ubuntu for some time now. I keep running into issues - how can I get these resolved? What should I do when I encounter these problems? And where can I find other ...
3
votes
1answer
222 views

How do I submit a full bug report with crash dump and steps to reproduce?

I have found a reproducable crash bug in xserver-xephyr. When I run the following command: apport-bug /var/crash/_usr_bin_Xephyr.1000.crash it sends a whoopsie report and does not ask me for any ...
20
votes
1answer
1k views

How do I subscribe to a bug?

Sometimes people tell me to subscribe to a Launchpad bug so I can follow along it's progress, how do I do this?
15
votes
2answers
616 views

What is the best medium for sending feature requests?

What is the best medium for sending feature requests? Both for Ubuntu as a whole and individual (supported) apps?
36
votes
3answers
3k views

How can I track a bug that caused a crash and was reported via apport / whoopsie?

It used to be that when a program crashed, especially when a user was using a pre-release of Ubuntu, apport could be used to open a bug report. The user could then track the bug, see if it affected ...
45
votes
2answers
1k views

I want to fix a bug. Where do I start?

Although I am not a professional programmer, I have written a program or two. Yet, nowadays every engineer and scientist learns to program a bit as well, and as such I am used to writing programs in ...
45
votes
4answers
67k views

Getting “System program problem detected” pops up regularly after upgrade

This started to happen immediately after I had rebooted the first time after doing a system upgrade. It first starts with a dialogue that says "System program problem detected". Then when I try to hit ...
9
votes
5answers
893 views

What does “Fix Committed” mean?

Is it valid if I mark a bug "Fix Committed" if the package in question is hosted upstream (outside of Launchpad)? example: bug report, committed fix.
0
votes
1answer
93 views

How to upgrade or downgrade the Kernel in Ubuntu (to any stable or testing release)

When I report a bug I may be asked to "try out the latest upstream Kernel", how do I do that? I see a lot of version specific answers to this question here on ask ubuntu, what are the general ...
9
votes
2answers
6k views

Tools to diagnose Ubuntu problems

Over time a user will have several problems with Ubuntu as any other OS in the world. What tools and terminal commands exist in Ubuntu to help diagnose how the problem occurred and help solve it if it ...
8
votes
2answers
10k views

Apport-gpu-error-intel.py crash

Feeling disempowered by Ubuntu's new bug reporting policy/system. My Intel i5 machines have all experienced daily (if not more frequent) freezes, but it's very difficult to report bugs now and policy ...
9
votes
1answer
210 views

What tools exist to report bugs

As of today I only knew about ubuntu-bug which I could use to report bugs about a specific program. But now I learned about apport-collect and apport-bug which basically are: apport-bug - Reports ...
3
votes
1answer
161 views

How to make apport always open a bug report page? [duplicate]

Possible Duplicate: How can I track a bug that caused a crash and was reported via apport / whoopsie? Since I updated to 12.04 apport sends crash reports to the server silently without ...
5
votes
1answer
183 views

How to report a system bug

I'm dealing with this issue: Ubuntu won't shutdown (VirtualBox kernel modules) and I almost lost my nerves when I wanted to report a bug. I'm studying this "How to report a bug" topic for two ...
11
votes
1answer
1k views

How do I report a paper cut?

I've seen this project called One Hundred Paper Cuts, and I'd like to report a paper cut, but don't know how. Can someone please tell me how to go about doing this.
2
votes
2answers
2k views

After Ubuntu 12.04 LTS update, Only Unity 2D … bug?

I have no clue why this happened, but I would really like to fix it. I ran a bunch of updates (25+...I hadn't updated in a while) and for some reason after I restarted to install the updates, I could ...
17
votes
2answers
230 views

How are Ubuntu bugs' importance values decided?

How is a specific bug's importance decided for bugs against packages in ubuntu? And by Importance, I mean 'Low', 'Medium', and other importance values on the Launchpad bug trackers.
4
votes
1answer
180 views

How submit a bug fix to Ubuntu?

I've submitted a 'papercut' bug to launchpad, that I think I can possibly have a go at fixing. What is the process for obtaining the relevant source code (I'm not entirely sure where I'd find the ...
10
votes
2answers
385 views

Why did Apport make my bug report private?

Apport detected a crash and assisted with submitting a bug report to Launchpad, but it make the report private. Why? It doesn't seem very helpful that I'm the only one with permission to read the ...
6
votes
3answers
479 views

Dell Studio 15, Turnoff after suspend due to overheat, and does not turnon the fan as well [closed]

I am new to Ubuntu and linux as well, the thing is... I got strange problem with my laptop, I am not sure is the problem with my hardware or the os I got: Dell Studio 15 (ATI Graphics Card) with ...
6
votes
4answers
260 views

How do I file feature request bugs on Launchpad?

I've seen on Bugzilla bug request for enhancements, is there anything similar for Launchpad?
5
votes
1answer
205 views

Why does ubuntu-bug imply that I shouldn't report bugs for Compiz and Unity?

I run ubuntu-bug compiz. Select no it's not unity. (Although I get the same result if I report for unity.) Then I'm presented with this question: Development is completed for the 'natty' version ...
5
votes
2answers
310 views

Where to file bugs/wishlist for Unity?

I guess the question explains it all...
4
votes
1answer
119 views

What's the best way to effectively report bugs?

I've been trying to report a bug about Activities in Kubuntu causing me no end of grief with multiple issues ranging from annoying to total freeze/crash requiring hardware reset. I'm trying to follow ...
2
votes
1answer
481 views

Latest two images will not install on Nexus7 (32GB + 3G), but older were Ok [closed]

The latest two (newest) daily images will not install on my Nexus 7, 32GB + 3G. The older versions work fine. Background looks like coloured snow. (I can not post the screenshot.) There is no ...
2
votes
1answer
220 views

How do I get design input on a paper cut?

I'm working designing a fix for a paper cut, and I'd like to get someone to approve it before I try to implement it. How should I go about doing this?
1
vote
1answer
50 views

How do I report a bug in Ubuntu translation?

I am familiar with reporting bugs on launchpad, but have no idea on how to report a bug in the translation. Should I file it against the package that contains this bug, or should I report it as a ...
8
votes
3answers
3k views

Natural Scrolling doesn't work in 12.04 in some windows. Where should I report the bug?

Natural scrolling using ".Xmodmap": pointer = 1 2 3 5 4 7 6 8 9 10 11 12 doesn't work anymore in 12.04 on some Ubuntu-specific apps like the Software Center, settings window, and update-center. Under ...
11
votes
2answers
145 views

What tools do I need to use to report a bug in a developers PPA?

When you want to report an error the best way to report a package in Ubuntu is sudo ubuntu-bug-package. But what if the package is in a developers PPA and I want ...
8
votes
1answer
10k views

How do I view CoreDump file?

When reporting a bug from a crash, the bug is made private and a file called CoreDump.gz. The Bug Triage documentation says the following: If the crash still has a CoreDump.gz attachment, then it ...
5
votes
2answers
110 views

Should I report a bug on Ubuntu's bug tracker or on the upstream's?

I am on an updated Ubuntu 12.04 and I've found a bug in the tag feature of Nautilus. I'd like to file this as a bug report, but I'm confused to where to post it: Ubuntu's bug tracker in Launchpad or ...
1
vote
0answers
80 views

How to prevent applications from separate workspaces all landing on a single workspace when docking back into docking-station?

Now that finally docking seems to be fully supported on my system, hurray!, I can address a relatively minor issue (or even a bug ?): Normally, I have (all) four workspaces populated with my standard ...
8
votes
1answer
93 views

What to do with private bug reports on launchpad?

Over time I gathered more than 10 launchpad bug reports that were reported with apport, initially marked as private and never responded to. There was one I've discussed additionally on IRC and that's ...
6
votes
1answer
317 views

What's the best way to report a kernel panic bug

Suppose I have a machine that has no serial port and under certain reproducible situations will kernel panic. Assume I have tested the mainline kernel from the kernel team PPA and know this is an ...
5
votes
1answer
793 views

How to backport a bug fix?

I see a bugfix, that I need, in launchpad here for the package for cups, but, if I understand things correctly, it is built for 12.10, and I am on 12.04. Is it still possible to install it? If so, ...
3
votes
0answers
1k views

How to disable “System problem detected” notification [duplicate]

Possible Duplicate: How do I enable or disable Apport? After installing the bumblebee drivers my system started reporting "System problem detected" around every hour. I already reported the ...
3
votes
3answers
842 views

How can i report a bug about apport-gpu-error-intel.py crashing?

Everytime my gpu crash and i have to reboot, after the boot appears: the window to report the gpu crash bug when I try to report it, apport-gpu-error-intel.py crashes another window appears ...
2
votes
1answer
142 views

How do I report bugs on unity-webapps-preview? [duplicate]

Possible Duplicate: How do I report a bug? I'm interested in reporting a bug against the unity-webapps-preview package from ppa:webapps/preview. However, I can't seem to find the right way ...
1
vote
1answer
533 views

How to patch Apache mod-proxy 3.0.1 with 3.0.1-1.1? [closed]

The command $ sudo apt-get install libapache2-mod-proxy-html and then $sudo service apache2 restart fires: apache2: Syntax error on line 210 of /etc/apache2/apache2.conf: Syntax error on line 1 of ...
0
votes
0answers
119 views

Network-manager detects my modem but it cannot establish a connection because the modem automatically disconnected in Ubuntu 14.04 beta 2 [closed]

In this thread I will be discussing not the problem of Mobile Partner, but the correlation between Mobile Partner and network manager. The assumptions are I have been using my modem (Huawei EC1260-2) ...
13
votes
2answers
227 views

Should I include logs that contain “sensitive information”?

Sometimes, when info is being collected by ubuntu-bug (either automatically following a program crash or by manually calling it) the following dialog pops up: Should I include these files or not? ...
4
votes
2answers
1k views

Should I be asked for my password when a bug report is sent?

First thing in the morning I started Ubuntu, and the Chrome browser. In the browser I visited a page with a password-field on it. So the password-ring popped up. Then a dialog popped up asking for a ...
3
votes
1answer
24 views

How can I collect bug data to be submitted on another machine?

I know I can file a bug report on the local machine by running ubuntu-bug. But what about when I have a bug on another computer elsewhere so that it's not convenient to get to it physically to file a ...
2
votes
1answer
220 views

Anything Mouse Like Isn't Seen by Ubuntu 13.10

I have a upgraded 13.10 from 13.04 and today this issue of anything that is mouse-like is not seen by Ubuntu. The only input device that works is my Wacom Tablet and it's pen. I already checked for ...
2
votes
1answer
88 views

How can I submit .crash files manually?

What process can I use to submit .crash files that aren't submitted to Ubuntu due to restrictions on my network?
2
votes
1answer
145 views

Bug report invalid, unupdated packages

I tried reporting a bug to launchpad, and it faulted with Please upgrade your system to the latest package versions I have downloaded Ubuntu 12.04 beta 2 ten minutes before I tried to report the ...
2
votes
1answer
539 views

I've got Internal Error whilst running a Ubuntu Beta. How to gather information and find out what it is?

Today, I was running the Ubuntu Beta (Ubuntu 12.04) and it experienced an internal error. I know I should file a bug report. However, I want to go check more detailed in the log files, but where are ...
1
vote
1answer
44 views

The bug reporting process prevents me from reporting my bug

I read through the Reporing Bugs Community Wiki. I am unsure exactly what kind of package to report my bug against. The problem is that my USB sound device will only work if connected at boot, but not ...
1
vote
0answers
49 views

What is the right way for reporting bugs? [duplicate]

Possible Duplicate: How do I report a bug? What's the best way to effectively report bugs? I want to report a bug in the Unity Launcher (as soon as you drop an application -namely ...