Questions about the process of reporting bugs: what should be reported as a bug, Where should it be reported. Remember that reporting a bug itself is off topic.

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382
votes
7answers
46k views

How do I report a bug?

I found a problem with an application on Ubuntu. Questions : How do I best report the issue? What sort of information should I provide?
437
votes
44answers
343k views

What should I do when Ubuntu freezes?

All operating systems freeze sometimes, and Ubuntu is no exception. What should I do to regain control when... just one program stops responding? nothing at all responds to mouse clicks or key ...
106
votes
9answers
41k views

There's an issue with an Alpha/Beta Release of Ubuntu, what should I do?

I've been running Alpha releases of Ubuntu for some time now. I keep running into issues - how can I get these resolved? What should I do when I encounter these problems? And where can I find other ...
22
votes
1answer
1k views

How do I subscribe to a bug?

Sometimes people tell me to subscribe to a Launchpad bug so I can follow along it's progress, how do I do this?
44
votes
2answers
4k views

How can I track a bug that caused a crash and was reported via apport / whoopsie?

It used to be that when a program crashed, especially when a user was using a pre-release of Ubuntu, apport could be used to open a bug report. The user could then track the bug, see if it affected ...
200
votes
5answers
259k views

Getting “System program problem detected” pops up regularly after upgrade

This started to happen immediately after I had rebooted the first time after doing a system upgrade. It first starts with a dialogue that says "System program problem detected". Then when I try to hit ...
8
votes
1answer
709 views

How do I submit a full bug report with crash dump and steps to reproduce?

I have found a reproducable crash bug in xserver-xephyr. When I run the following command: apport-bug /var/crash/_usr_bin_Xephyr.1000.crash it sends a whoopsie report and does not ask me for any ...
28
votes
3answers
1k views

Where can I send feature requests?

Where can I send feature requests? Both for Ubuntu as a whole and individual (supported) apps?
21
votes
6answers
13k views

16.04 LTS wifi connection issues

I discovered several issues with wifi connection after installing 16.04 LTS. First, wifi doesn't reconnect normally after sleep or hibernation. Sometimes the network icon turns into a "up and down ...
47
votes
2answers
2k views

I want to fix a bug. Where do I start?

Although I am not a professional programmer, I have written a program or two. Yet, nowadays every engineer and scientist learns to program a bit as well, and as such I am used to writing programs in ...
12
votes
1answer
325 views

What tools exist to report bugs

As of today I only knew about ubuntu-bug which I could use to report bugs about a specific program. But now I learned about apport-collect and apport-bug which basically are: apport-bug - Reports ...
10
votes
5answers
2k views

What does “Fix Committed” mean?

Is it valid if I mark a bug "Fix Committed" if the package in question is hosted upstream (outside of Launchpad)? example: bug report, committed fix.
15
votes
2answers
18k views

Tools to diagnose Ubuntu problems

Over time a user will have several problems with Ubuntu as any other OS in the world. What tools and terminal commands exist in Ubuntu to help diagnose how the problem occurred and help solve it if it ...
13
votes
2answers
290 views

What happens after `ubuntu-bug` has done its thing?

Until some time ago you ran apport-bug or ubuntu-bug to start reporting a bug. The system would then open launchpad with your account, upload the collected information and let you add more info to the ...
8
votes
2answers
11k views

Apport-gpu-error-intel.py crash

Feeling disempowered by Ubuntu's new bug reporting policy/system. My Intel i5 machines have all experienced daily (if not more frequent) freezes, but it's very difficult to report bugs now and policy ...
1
vote
1answer
360 views

How to upgrade or downgrade the Kernel in Ubuntu (to any stable or testing release)

When I report a bug I may be asked to "try out the latest upstream Kernel", how do I do that? I see a lot of version specific answers to this question here on ask ubuntu, what are the general ...
17
votes
2answers
268 views

How are Ubuntu bugs' importance values decided?

How is a specific bug's importance decided for bugs against packages in ubuntu? And by Importance, I mean 'Low', 'Medium', and other importance values on the Launchpad bug trackers.
13
votes
3answers
34k views

suspend is not working after updating to Ubuntu 14.04 from 13.10

I am not able to put my laptop to suspend(sleep) mode,If I click on suspend it just locks the screen and nothing happens ? I updated my previous version of UBUNTU from 13.04 to 13.10 then to 14.04 ...
2
votes
2answers
1k views

Ubuntu 14.04 LTS showing 'version message write failed' message while booting

The following lines are getting displayed while Ubuntu is booting. [ 27.981086] mei_me 0000:00:16.0: irq 60 for MSI/MSI-X [ 27.985007] mei_me 0000:00:16.0: version message write failed: ret = -5 [...
1
vote
2answers
7k views

Problem with connecting mobile broadband in Ubuntu 14.04

When I plugged mobile broadband top right bar new mobile broadband option appears then immediately disappears then again appears then immediately disappears and so on... If I click on new mobile ...
27
votes
7answers
553 views

How to get a bug noticed

What is the best way to get a critical bug noticed by the right people, so it can be fixed ASAP? There is a bug with GVFS which is preventing developers, like myself, from using IDE's in 10.10. We ...
16
votes
1answer
205 views

What tools do I need to use to report a bug in a developers PPA?

When you want to report an error the best way to report a package in Ubuntu is sudo ubuntu-bug package. But what if the package is in a developers PPA and I want ...
10
votes
2answers
392 views

How to report a system bug

I'm dealing with this issue: Ubuntu won't shutdown (VirtualBox kernel modules) and I almost lost my nerves when I wanted to report a bug. I'm studying this "How to report a bug" topic for two ...
5
votes
1answer
2k views

Should I be asked for my password when a bug report is sent?

First thing in the morning I started Ubuntu, and the Chrome browser. In the browser I visited a page with a password-field on it. So the password-ring popped up. Then a dialog popped up asking for a ...
4
votes
1answer
458 views

How to make apport always open a bug report page? [duplicate]

Possible Duplicate: How can I track a bug that caused a crash and was reported via apport / whoopsie? Since I updated to 12.04 apport sends crash reports to the server silently without opening ...
12
votes
2answers
494 views

Why did Apport make my bug report private?

Apport detected a crash and assisted with submitting a bug report to Launchpad, but it make the report private. Why? It doesn't seem very helpful that I'm the only one with permission to read the ...
6
votes
1answer
246 views

Why does ubuntu-bug imply that I shouldn't report bugs for Compiz and Unity?

I run ubuntu-bug compiz. Select no it's not unity. (Although I get the same result if I report for unity.) Then I'm presented with this question: Development is completed for the 'natty' version ...
4
votes
1answer
132 views

What's the best way to effectively report bugs?

I've been trying to report a bug about Activities in Kubuntu causing me no end of grief with multiple issues ranging from annoying to total freeze/crash requiring hardware reset. I'm trying to follow ...
2
votes
1answer
648 views

Latest two images will not install on Nexus7 (32GB + 3G), but older were Ok [closed]

The latest two (newest) daily images will not install on my Nexus 7, 32GB + 3G. The older versions work fine. Background looks like coloured snow. (I can not post the screenshot.) There is no on-...
11
votes
1answer
486 views

How do Bugs get Categorized and what is the lifecycle of a bug?

How do bugs in ubuntu get categorized and what is a bug's life cycle? Also, "What does each bug's 'Status' mean, and how is it determined"
10
votes
3answers
6k views

Natural Scrolling doesn't work in 12.04 in some windows. Where should I report the bug?

Natural scrolling using ".Xmodmap": pointer = 1 2 3 5 4 7 6 8 9 10 11 12 doesn't work anymore in 12.04 on some Ubuntu-specific apps like the Software Center, settings window, and update-center. Under ...
11
votes
1answer
1k views

How do I report a paper cut?

I've seen this project called One Hundred Paper Cuts, and I'd like to report a paper cut, but don't know how. Can someone please tell me how to go about doing this.
5
votes
1answer
207 views

How submit a bug fix to Ubuntu?

I've submitted a 'papercut' bug to launchpad, that I think I can possibly have a go at fixing. What is the process for obtaining the relevant source code (I'm not entirely sure where I'd find the ...
3
votes
4answers
1k views

Different fan behaviour in my laptop after upgrade, what to do now?

After upgrading from lubuntu 13.10 to 14.04 the fan of my laptop seems to run much more often than in 13.10. When it runs, it doesn't run continously but starts and stops every second. fwts fan ...
3
votes
0answers
1k views

How to disable “System problem detected” notification [duplicate]

Possible Duplicate: How do I enable or disable Apport? After installing the bumblebee drivers my system started reporting "System problem detected" around every hour. I already reported the ...
2
votes
0answers
119 views

How to prevent applications from separate workspaces all landing on a single workspace when docking back into docking-station?

Now that finally docking seems to be fully supported on my system, hurray!, I can address a relatively minor issue (or even a bug ?): Normally, I have (all) four workspaces populated with my standard ...
2
votes
2answers
3k views

After Ubuntu 12.04 LTS update, Only Unity 2D … bug?

I have no clue why this happened, but I would really like to fix it. I ran a bunch of updates (25+...I hadn't updated in a while) and for some reason after I restarted to install the updates, I could ...
13
votes
4answers
16k views

“An uncaught exception was raised:Invalid version string 'GNU/Linux'” when creating bootable USB stick

Still unsolved bug here and bug -report here, bug in 12.04 and apparently in many other versions. How can I create an bootable USB -stick with Ubuntu?
6
votes
1answer
88 views

How to report a bug in content (not interface) on Ubuntu.com?

I want to report a bug in the content on the Ubuntu website. I don't know how to properly do this because: This is not a bug in the web server, or in the way a page is coded. It is a content problem,...
6
votes
5answers
8k views

Xubuntu blank screen after wakeup

Xubuntu 14.04. After wake up from sleep, it asks to enter password. I entered the passw. and screen goes black. On Ubuntu 14.04 waking up was just ok. Lenovo E330 laptop with intel HD graphics. add: ...
6
votes
1answer
438 views

What's the best way to report a kernel panic bug

Suppose I have a machine that has no serial port and under certain reproducible situations will kernel panic. Assume I have tested the mainline kernel from the kernel team PPA and know this is an '...
4
votes
3answers
971 views

How can i report a bug about apport-gpu-error-intel.py crashing?

Everytime my gpu crash and i have to reboot, after the boot appears: the window to report the gpu crash bug when I try to report it, apport-gpu-error-intel.py crashes another window appears ...
1
vote
1answer
100 views

Ubuntu file manager is not showing proper icons

I am a programmer; and I have noticed something odd lately. All files of a code language, but mostly python do not display the proper file icons. I know that this is not a "big deal". The reason it ...
14
votes
2answers
312 views

Should I include logs that contain “sensitive information”?

Sometimes, when info is being collected by ubuntu-bug (either automatically following a program crash or by manually calling it) the following dialog pops up: Should I include these files or not? ...
6
votes
4answers
398 views

How do I file feature request bugs on Launchpad?

I've seen on Bugzilla bug request for enhancements, is there anything similar for Launchpad?
5
votes
2answers
401 views

Where to file bugs/wishlist for Unity?

I guess the question explains it all...
5
votes
1answer
97 views

How can I get bug reporting help?

Often, I find issues with the internals of Ubuntu and I don't know how to effectively assign the bug to the right project/audience. Take this bug for example, regarding multiple monitor support. I'd ...
4
votes
0answers
221 views

Rebuild davfs2 with libneon27 instead of libneon27-gnutls [closed]

I can't connect to my office's sharepoint webdav with davfs2. According to http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=668968, it's a bug with the libneon27-gnutls instead of libneon27. How can ...
3
votes
1answer
262 views

How do I make apport file a bug report automatically?

In 12.04 i get alot of Sorry, Ubuntu 12.04 has experienced an internal error popups I found this tutorial on how to get rid of internal system error(webupd8). It disables apport. What i want is that ...
3
votes
1answer
615 views

How do I install the necessary debug packages to report tracebacks in Kubuntu?

I've had many a Kubuntu install, but across all of them, I've had this problem. When KDE crashes, I get the "Crash Reporting Assistant" dialog that wants me to install debug symbols to get a full ...