Questions tagged [bug-reporting]

Questions about the process of reporting bugs: what should be reported as a bug, Where should it be reported. Remember that reporting a bug itself is off topic.

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484 votes
7 answers
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How do I report a bug?

I found a problem with an application on Ubuntu. Questions : How do I best report the issue? What sort of information should I provide?
andrewsomething's user avatar
753 votes
47 answers
1.0m views

What should I do when Ubuntu freezes?

All operating systems freeze sometimes, and Ubuntu is no exception. What should I do to regain control when... just one program stops responding? nothing at all responds to mouse clicks or key ...
ændrük's user avatar
  • 76.7k
116 votes
9 answers
42k views

There's an issue with an Alpha/Beta Release of Ubuntu, what should I do?

I've been running Alpha releases of Ubuntu for some time now. I keep running into issues - how can I get these resolved? What should I do when I encounter these problems? And where can I find other ...
48 votes
4 answers
5k views

Where can I send feature requests?

Where can I send feature requests? Both for Ubuntu as a whole and individual (supported) apps?
Noel's user avatar
  • 1,852
27 votes
1 answer
2k views

How do I subscribe to a bug?

Sometimes people tell me to subscribe to a Launchpad bug so I can follow along it's progress, how do I do this?
Jorge Castro's user avatar
  • 71.7k
14 votes
1 answer
3k views

Ubuntu Development version / How to participate, or how to get a smooth ride

Questions about the Ubuntu Development version Background AskUbuntu is dedicated to helping users with the current released versions of standard Ubuntu and Ubuntu community flavours (Kubuntu, Lubuntu ....
sudodus's user avatar
  • 46.3k
361 votes
6 answers
471k views

Getting "System program problem detected" pops up regularly after upgrade

This started to happen immediately after I had rebooted the first time after doing a system upgrade. It first starts with a dialogue that says "System program problem detected". Then when I try to hit ...
grrrbytes's user avatar
  • 3,733
56 votes
3 answers
5k views

How can I track a bug that caused a crash and was reported via apport / whoopsie?

It used to be that when a program crashed, especially when a user was using a pre-release of Ubuntu, apport could be used to open a bug report. The user could then track the bug, see if it affected ...
nealmcb's user avatar
  • 3,647
42 votes
1 answer
165k views

[Firmware Bug]: TSC_DEADLINE disabled due to Errata - what should I do about this?

I saw several bugs and error messages when I was looking by chance into the tool called "logs". Being a newbie in Ubuntu I have no idea how to deal with these bugs, where to report them or how to fix ...
Nermeen Hussein's user avatar
11 votes
1 answer
1k views

How do I submit a full bug report with crash dump and steps to reproduce?

I have found a reproducable crash bug in xserver-xephyr. When I run the following command: apport-bug /var/crash/_usr_bin_Xephyr.1000.crash it sends a whoopsie report and does not ask me for any ...
Alistair Buxton's user avatar
14 votes
3 answers
748 views

How to report a system bug

I'm dealing with this issue: Ubuntu won't shutdown (stuck on "Stopping VirtualBox kernel modules") and I almost lost my nerves when I wanted to report a bug. I'm studying this "How to ...
user568021's user avatar
45 votes
9 answers
38k views

Bluetooth doesn't work after resuming from sleep, Ubuntu 18.04 LTS

Bluetooth earphones work fine until sleep. After resuming from sleep however, they appear to connect for a brief moment before disconnecting. On blueman, the error given is Resource temporarily ...
Nikhil Sadasivan's user avatar
13 votes
1 answer
681 views

What tools exist to report bugs

As of today I only knew about ubuntu-bug which I could use to report bugs about a specific program. But now I learned about apport-collect and apport-bug which basically are: apport-bug - Reports ...
Luis Alvarado's user avatar
10 votes
8 answers
34k views

Ubuntu 16 reboots seconds after shutdown

I've just updated my ubuntu 15 to ubuntu 16. Now, every time I shutdown, the computer reboots after a few seconds! I've already googled for solutions but nothing worked. My computer is a HP probook ...
soap's user avatar
  • 395
47 votes
2 answers
3k views

I want to fix a bug. Where do I start?

Although I am not a professional programmer, I have written a program or two. Yet, nowadays every engineer and scientist learns to program a bit as well, and as such I am used to writing programs in ...
Ingo's user avatar
  • 6,288
14 votes
2 answers
519 views

What happens after `ubuntu-bug` has done its thing?

Until some time ago you ran apport-bug or ubuntu-bug to start reporting a bug. The system would then open launchpad with your account, upload the collected information and let you add more info to the ...
guntbert's user avatar
  • 13.1k
10 votes
5 answers
3k views

What does "Fix Committed" mean?

Is it valid if I mark a bug "Fix Committed" if the package in question is hosted upstream (outside of Launchpad)? example: bug report, committed fix.
tshepang's user avatar
  • 1,957
18 votes
3 answers
38k views

how to read and use crash reports?

A small independent application is crashing on my system (Kubuntu 12.04). I want to manually review the info in the crash report and then email the relevant parts to the developer. The file is located ...
MountainX's user avatar
  • 5,809
16 votes
1 answer
303 views

What tools do I need to use to report a bug in a developers PPA?

When you want to report an error the best way to report a package in Ubuntu is sudo ubuntu-bug package. But what if the package is in a developers PPA and I want ...
roberss's user avatar
  • 231
10 votes
4 answers
8k views

What Ubuntu versions are affected by CVE-2022-0847 [duplicate]

I have been informed about the CVE-2022-0847 vulnerability. I'm wondering what versions of Ubuntu are affected by such a bug.
floatingpurr's user avatar
9 votes
2 answers
11k views

Apport-gpu-error-intel.py crash

Feeling disempowered by Ubuntu's new bug reporting policy/system. My Intel i5 machines have all experienced daily (if not more frequent) freezes, but it's very difficult to report bugs now and policy ...
artfulrobot's user avatar
  • 8,543
2 votes
1 answer
847 views

How to upgrade or downgrade the Kernel in Ubuntu (to any stable or testing release) [duplicate]

When I report a bug I may be asked to "try out the latest upstream Kernel", how do I do that? I see a lot of version specific answers to this question here on ask ubuntu, what are the general ...
Bryce's user avatar
  • 1,937
1 vote
3 answers
27k views

Ubuntu 14.04 bluetooth adapter no found

So, I've a HP 4540(H6R10EA) and my bluetooth is working fine under Windows 8.1, but when running Ubuntu 14.04(I've a dual boot) I can't enable it. I tried searching on the forums, but none of the ...
Lexx's user avatar
  • 121
20 votes
3 answers
46k views

Tools to diagnose Ubuntu problems

Over time a user will have several problems with Ubuntu as any other OS in the world. What tools and terminal commands exist in Ubuntu to help diagnose how the problem occurred and help solve it if it ...
17 votes
1 answer
380 views

How are Ubuntu bugs' importance values decided?

How is a specific bug's importance decided for bugs against packages in ubuntu? And by Importance, I mean 'Low', 'Medium', and other importance values on the Launchpad bug trackers.
Thomas Ward's user avatar
  • 74.4k
11 votes
3 answers
828 views

Where to report issues of snaps?

I don't seem to find any information where to report issues with snaps, i.e. applications which are installed through snap install instead of the system package manager apt-get. Since most bug ...
Kalle Richter's user avatar
7 votes
4 answers
485 views

How do I file feature request bugs on Launchpad?

I've seen on Bugzilla bug request for enhancements, is there anything similar for Launchpad?
Oxwivi's user avatar
  • 17.8k
3 votes
1 answer
280 views

How do I file a bug on a PPA upstream with the maintainers using Launchpad?

I thought about reporting a bug about a package from the wine PPA, but neither https://bugs.launchpad.net/~ubuntu-wine has an option to post a new bug report no https://answers.launchpad.net/~ubuntu-...
imz -- Ivan Zakharyaschev's user avatar
3 votes
3 answers
7k views

Ubuntu 16 Kernel BUG (“Oops: 0000 [#1] SMP”) related to amdgpu [closed]

I recently installed Ubuntu 16.04 on my personal notebook (Dell Inspiron 5548) and everytime I try to logout from any user account, I get a Kernel BUG ("Oops" message) related to amdgpu. I tried ...
fontanads's user avatar
2 votes
2 answers
2k views

Ubuntu 14.04 LTS showing 'version message write failed' message while booting

The following lines are getting displayed while Ubuntu is booting. [ 27.981086] mei_me 0000:00:16.0: irq 60 for MSI/MSI-X [ 27.985007] mei_me 0000:00:16.0: version message write failed: ret = -5 [...
UrsinusTheStrong's user avatar
17 votes
3 answers
37k views

suspend is not working after updating to Ubuntu 14.04 from 13.10

I am not able to put my laptop to suspend(sleep) mode,If I click on suspend it just locks the screen and nothing happens ? I updated my previous version of UBUNTU from 13.04 to 13.10 then to 14.04 ...
Lohith MV's user avatar
  • 311
14 votes
2 answers
656 views

Why did Apport make my bug report private?

Apport detected a crash and assisted with submitting a bug report to Launchpad, but it make the report private. Why? It doesn't seem very helpful that I'm the only one with permission to read the ...
ændrük's user avatar
  • 76.7k
10 votes
3 answers
7k views

Natural Scrolling doesn't work in 12.04 in some windows. Where should I report the bug?

Natural scrolling using ".Xmodmap": pointer = 1 2 3 5 4 7 6 8 9 10 11 12 doesn't work anymore in 12.04 on some Ubuntu-specific apps like the Software Center, settings window, and update-center. Under ...
Luke Hoersten's user avatar
9 votes
1 answer
2k views

What is the package name for the Ubuntu installation wizard? [duplicate]

I need to log a bug against the 12.04 installer (the installation wizard that you run off the CD/DVD). What is the package name for this application?
lofidevops's user avatar
  • 20.9k
8 votes
1 answer
3k views

Should I be asked for my password when a bug report is sent?

First thing in the morning I started Ubuntu, and the Chrome browser. In the browser I visited a page with a password-field on it. So the password-ring popped up. Then a dialog popped up asking for a ...
Gert Kok's user avatar
7 votes
1 answer
729 views

What's the best way to report a kernel panic bug

Suppose I have a machine that has no serial port and under certain reproducible situations will kernel panic. Assume I have tested the mainline kernel from the kernel team PPA and know this is an '...
popey's user avatar
  • 23.6k
7 votes
1 answer
275 views

Why does ubuntu-bug imply that I shouldn't report bugs for Compiz and Unity?

I run ubuntu-bug compiz. Select no it's not unity. (Although I get the same result if I report for unity.) Then I'm presented with this question: Development is completed for the 'natty' version ...
idbrii's user avatar
  • 3,162
5 votes
1 answer
3k views

Can't install libc6:i386 on Jammy

Up-to-date amd64 Jammy installation. % cat /etc/issue Ubuntu 22.04.1 LTS \n \l % dpkg --print-foreign-architectures i386 % dpkg -l libc6 Desired=Unknown/Install/Remove/Purge/Hold | Status=Not/Inst/...
Victor Sorokin's user avatar
5 votes
1 answer
520 views

How to make apport always open a bug report page? [duplicate]

Possible Duplicate: How can I track a bug that caused a crash and was reported via apport / whoopsie? Since I updated to 12.04 apport sends crash reports to the server silently without opening a ...
int_ua's user avatar
  • 8,564
4 votes
1 answer
2k views

Two different login screens on Ubuntu 18.10!

So i installed Ubuntu 18.10 fresh install and i did have the normal new login screen of ubuntu gdm3. Ive been downloading gnome themes and i noticed after i did everything(idk if its from installing ...
amind0's user avatar
  • 43
4 votes
2 answers
418 views

How to report kernel issues

This is a followup to this other thread: USB ports not working all of a sudden I'm working on an Acer Aspire E 15, with the OS being Ubuntu Studio 14.04. I noticed that the last kernel version: ...
il mietitore's user avatar
4 votes
1 answer
160 views

What's the best way to effectively report bugs?

I've been trying to report a bug about Activities in Kubuntu causing me no end of grief with multiple issues ranging from annoying to total freeze/crash requiring hardware reset. I'm trying to follow ...
Miasma's user avatar
  • 41
3 votes
3 answers
3k views

ASUS TUF A15 2023 Keyboard Not Working

I've recently acquired an ASUS Tuf A15 with a Ryzen 7000 CPU (https://www.asus.com/laptops/for-gaming/tuf-gaming/asus-tuf-gaming-a15-2023/techspec/). Keyboard is not working. Is there a patch already ...
user1668926's user avatar
3 votes
1 answer
763 views

I've got Internal Error whilst running a Ubuntu Beta. How to gather information and find out what it is?

Today, I was running the Ubuntu Beta (Ubuntu 12.04) and it experienced an internal error. I know I should file a bug report. However, I want to go check more detailed in the log files, but where are ...
Anders Lind's user avatar
2 votes
1 answer
360 views

How can I submit .crash files manually?

What process can I use to submit .crash files that aren't submitted to Ubuntu due to restrictions on my network?
user66088's user avatar
2 votes
1 answer
720 views

Latest two images will not install on Nexus7 (32GB + 3G), but older were Ok [closed]

The latest two (newest) daily images will not install on my Nexus 7, 32GB + 3G. The older versions work fine. Background looks like coloured snow. (I can not post the screenshot.) There is no on-...
Gerhard's user avatar
  • 29
2 votes
1 answer
1k views

Ubuntu default apps show up as black windows when using virtualization

This is not a duplicate of Default apps black screen I'm trying out Ubuntu 22.04.1 LTS with virtualization via UTM on an M1 Mac. Default apps like Settings, Software Updater and even the Installer ...
Jahtomini Ogunderu's user avatar
2 votes
2 answers
335 views

A program is constantly opening and closing every 5 seconds. It's really annoying

So there is this program named "@!0,27;BDH" that's constantly opening and closing in the background and i don't know how to stop it. The problem is that, because the program opens, it's ...
igor's user avatar
  • 29
2 votes
1 answer
214 views

How do I report a bug in Ubuntu translation?

I am familiar with reporting bugs on launchpad, but have no idea on how to report a bug in the translation. Should I file it against the package that contains this bug, or should I report it as a but ...
Rafał Cieślak's user avatar
1 vote
2 answers
11k views

Problem with connecting mobile broadband in Ubuntu 14.04

When I plugged mobile broadband top right bar new mobile broadband option appears then immediately disappears then again appears then immediately disappears and so on... If I click on new mobile ...
Pandya's user avatar
  • 35.7k