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I am trying to help push linux into a small business. Proving to my boss that Ubuntu is fully capable the only thing that I am missing is an ACD phone system. Wine is particularly difficult to work with and I cannot get it to emulate our windows program at all. the system we use currently is oaisys phone system any help would be much appreciated.

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Have you looked at Asterisk? –  Karlson Jan 6 '12 at 22:23
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Asterisk should be able to provide that functionality.

As a matter of fact take a look at this link: http://www.asterisk.org/applications/acd

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