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I am trying to install 11.10 desktop 64bit on a brand new ssd with no existing operating system. I downloaded it from the Ubuntu site, I used Roxio to burn image to cd, and booted from the cd.

I don't get the option to install or try. Instead all I get is an error not a com 32r image with a boot prompt. This message repeats. I tried typing help at this prompt. A help menu displays, but then it freezes and I am unable to press any of the F2 to F12 keys.

I tried typing live at the prompt and it just sets there. Has anyone else experienced this issue?

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up vote 0 down vote accepted

If you are having problems with the 64-bit version, try the 32-bit.

you can find it here.

if you can you may want to try to use a USB instead of a CD since you can format a USB, you have as many tries as you want.

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thank you everyone for all the great help. i ended up re-downloading and then using the usb installation instead of cd. problem is now solved. how do i mark this post/question as solved? – tyler Dec 18 '11 at 15:44
@Tyler you can accept the answer that worked for you. – Alvar Dec 18 '11 at 20:01

You can try to solve the problem as suggested here..

It is likely to be a bad download or a poor burn - please check by doing a ISO check as per the community wiki:

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unfortunately, i have already tried typing "help" and this solution didn't work for me. after typing "help", i get the help menu and then it freezes. i am unable to press any options or exit the help screen. from that point, i have to hard reset the laptop. – tyler Dec 18 '11 at 15:03

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