Take the 2-minute tour ×
Ask Ubuntu is a question and answer site for Ubuntu users and developers. It's 100% free, no registration required.

I don't want to cancel a subscription to a service. That is all that I could find with 'How to eliminate/deactivate Ubuntu One account?' Search.

On the Ubuntu One page there is a FAQ with the following: 'How do I downgrade or cancel my Ubuntu One account?'

Which only gives the following information: 'Do you want to either downgrade or cancel you Ubuntu One plan? Both the downgrade and cancel options are available in the Account area. https://one.ubuntu.com/account/ Under 'Services' > 'Your Storage'. Click on the grey "See Details" button next to all the subscription(s) you want to cancel and then click the "Cancel this subscription" button.'

In the TOS it says: ' Cancelling your account. You may cancel your account at any time through the Ubuntu One website. You must cancel your service before it renews in order to avoid billing of the next period's fees to your credit card. You will not be charged at the next renewal date, but Canonical does not provide refunds for any previous billing periods or partial billing periods. We will not charge a fee for cancelling your account.'

Please tell me how to cancel an account. Not deactivate or suspend or disable services.

share|improve this question

3 Answers 3

up vote 2 down vote accepted

If I understand correctly, you don't just want to stop the account, but delete all associated data? That will also remove your Ubuntu SSO, which means that accounts on sites you've logged into using those credentials (like possibly this one), will also become unavailable unless they have special features to re-associate accounts.

I don't think that's possible using the webui, so you should contact customer support: https://one.ubuntu.com/help/contact/

share|improve this answer

https://answers.launchpad.net/ubuntuone-servers/+question/108472

You can cancel your account by doing the following:

  1. Open https://one.ubuntu.com/account/
  2. Click on the "View details or make changes" link
  3. Click the "Cancel this subscription" link
  4. Click the "Cancel subscription" button

This may help

share|improve this answer
    
No, that's still just removing the subscription. my ubuntu one account hasn't been canceled. –  Ben Oct 23 '11 at 17:26
    
Removing your subscription is 'canceling your Ubuntu One account'. Ubuntu One uses Single Sign On to authenticate. Your Single Sign On account is different from your Ubuntu One subscription. Once you cancel your subscription their is nothing more to cancel with Ubuntu One –  duanedesign Oct 24 '11 at 11:21

After cancelling your Ubuntu One account, you may also want to cancel your SSO (login.ubuntu.com) account. Here's the link for instructions:

https://wiki.ubuntu.com/SSO/FAQs/Delete_SSO_Account

share|improve this answer

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.