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In Ubuntu 14.04.2 LTS, I cannot mount my NTFS drive. I have turned off fast startup/shutdown in windows, only to be faced with this error regardless of what I do -

Error mounting /dev/sdb2 at /media/eric/Ubuntu 14.04.2 LTS amd64: Command-line mount -t "ntfs" -o "uhelper=udisks2,nodev,nosuid,uid=1000,gid=1000,dmask=0077,fmask=0177" "/dev/sdb2" "/media/eric/Ubuntu 14.04.2 LTS amd64"' exited with non-zero exit status 14: Windows is hibernated, refused to mount. Failed to mount '/dev/sdb2': Operation not permitted The NTFS partition is in an unsafe state. Please resume and shutdown Windows fully (no hibernation or fast restarting), or mount the volume read-only with the 'ro' mount option.

I'm not sure what to do at this point, as $ sudo ntfsfix /dev/sdb2 yields

$ sudo ntfsfix /dev/sdb2 Mounting volume... Windows is hibernated, refused to mount. FAILED Attempting to correct errors... Processing $MFT and $MFTMirr... Reading $MFT... OK Reading $MFTMirr... OK Comparing $MFTMirr to $MFT... OK Processing of $MFT and $MFTMirr completed successfully. Setting required flags on partition... OK Going to empty the journal ($LogFile)... OK Windows is hibernated, refused to mount. Remount failed: Operation not permitted

Is this a windows problem, or an Ubuntu one? Even restarting windows or using
C:\Windows\System32\shutdown.exe -f -s -t 00
Doesn't yield positive results.

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  • did you try disabling hibernation completely by running powercfg /h off as administrator in windows and see if solves the issue?
    – Ron
    May 3, 2015 at 6:23
  • Haha! I've tried many other solutions, but this is the one that did it for me! Thank you! Please add as an answer and I will +1 and accept
    – Hellreaver
    May 3, 2015 at 7:43

2 Answers 2

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Try disabling hibernation completely by running powercfg /h off as administrator in windows. Happy that this solved the issue for you!

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I have the same problem, and what I do is to "reboot" windows, and then choose ubuntu from the grub menu. Then I can mount windows partitions with no problem.

My theory is that windows hibernates when you choose "shut down". Another one of those misleading/lying windows actions. Now I just never "shut down" windows, I always reboot into a linux distro, and then I shut down the computer from the linux distro (or just from the grub menu). Then, whenever I boot linux again (which is what I use most of the time), I have no problem mounting the windows root partition--or any other.

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  • I need to mount the drive so I can install grub across both drives.
    – Hellreaver
    May 3, 2015 at 6:21

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