0

I have just bought an HP laptop pre-loaded with ubuntu. I was expecting it to be 14.04 but it was not and this was available as a downloadable upgrade.

Suffice to say the upgrade crashed my touchpad and it no longer works. I have tried several terminal based patches but this does not work either.

I can not log in to the root system to enable permissions for editing the grub file and now the I can not type in the password for the system in the terminal either.

Has anyone got a reliable and simple patch that will get the touchpad working again?

Improve this question
1
  • May I ask what distribution you had installed prior to upgrading to 14.04?
    – Anon
    Aug 14, 2014 at 22:27

1 Answer 1

Reset to default
0

Upgrades have been known to cause issues, and the officially supported upgrades are LTS to LTS (12.04 - 14.04)

The quickest way to solve your type of issue in my experience is to

  1. Boot a live cd of 14.04 and test whether your touchpad works in the live environment (Thus confirming this is a software issue, not a hardware issue)

  2. Do a fresh install of Ubuntu 14.04; Because you bought it preinstalled, presumably from someone else; there is a chance we are not dealing with a clean version of ubuntu.

Good luck, and welcome to the community!

Improve this answer

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .