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I can hear rythmbox songs and Internet videos perfectly, but my screen sound icon is always greyed and muted, and I cannot use it for turn up and down sound volume...

Any advice would be of great help. Thanks in advance.

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Try steps related to indicator-sound here askubuntu.com/questions/481713/… –  Sneetsher Jun 22 at 9:33

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up vote 0 down vote accepted

After some investigation, I solved the question using the first answer for that question > http://askubuntu.com/questions/33089/what-user-settings-control-audio-access

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