Ask Ubuntu is a question and answer site for Ubuntu users and developers. It's 100% free.

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

I tried to report a bug issue on update manager but got the following error:

Your problem cannot be reported. This is not a genuine Ubuntu package.

Isn't Ubuntu open source?

share|improve this question

Genuine ubuntu package are all the packages that you can install through Ubuntu Software Center. Packages that are installed from third party repositories (PPA) are not considered genuine. This mechanism is just to distinguish bug reports of packages that are officially available in Ubuntu repositories from the ones that the end-user has installed from an unknown source.

Let's take an example:

If you download and install, lets say virtual box from oracle's website and this piece of software for some reason crashes, the bug report that may be generated can not be reported to launchpad because it is from an unknown source. But if you install virtualbox from software center then any crash that produces bug report can be uploaded to Launchpad

share|improve this answer
And again ANOTHER thing I did not know (Apart from the other 2 million I still do not know) – Luis Alvarado Jun 8 '11 at 5:04

@Munna, There may be bug-reporting capability at the source from where you downloaded the package. Check for that.. You may be able to report your bug there. Opensource projects usually have a location for bug reporting. So even though your package is third-party(or unofficial), the bugs can be reported elsewhere.

share|improve this answer

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.