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When I am doing sudo apt-get update or sudo apt-get install (any software) then this is showing in terminal

Extracting templates from packages: 100%
(Reading database ... 146237 files and directories currently installed.)
Removing crossplatformui ...
ztemtvcdromd: no process found
dpkg: error processing crossplatformui (--remove):
 subprocess installed post-removal script returned error exit status 1
Errors were encountered while processing:
 crossplatformui
E: Sub-process /usr/bin/dpkg returned an error code (1)
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    Have you tried sudo dpkg --configure -a or sudo apt-get -f install? If that does not work, add the contents of /var/lib/dpkg/info/crossplatformui.postrm to the question.
    – edwin
    Mar 19, 2014 at 12:07
  • Not Working. Same error :(
    – ekaki.sam
    Mar 19, 2014 at 13:04
  • Please add the contents of the file (of the previous comment) to the question.
    – edwin
    Mar 19, 2014 at 13:05
  • Sorry but I cant understand your word. May be for being poor in english :( I did every thing written in first comment now what to do? I am in big problem cause I can't install any software for this reason :(
    – ekaki.sam
    Mar 19, 2014 at 17:14
  • I said open the file /var/lib/dpkg/info/crossplatformui.postrm and add its contents to the question. To open the file, run the command gedit /var/lib/dpkg/info/crossplatformui.postrm.
    – edwin
    Mar 19, 2014 at 18:44

3 Answers 3

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When you remove that package it's looking for a process called ztemtvcdromd as part of the postrm scripts, and since it doesn't find it it fails. This is a bug of the maintainer of the package which should have used || exit 0 so the process never returns different code of 0.

To fix this you need to edit the /var/lib/dpkg/info/crossplatformui.postrm and modify the line sudo killall -p ztemtvcdromd to sudo killall -p ztemtvcdromd || exit 0, then you can remove it.

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Its very simple as suggested by @Braiam.

Just open the file crossplatformui.postrm with administrative privilege . Type in terminal

gksudo gedit /var/lib/dpkg/info/crossplatformui.postrm

Type your root password and enter.

Find the line sudo killall -9 ztemtvcdromd .Now replace it with sudo killall -9 ztemtvcdromd || exit 0. ( In my case it is 9 ztemtvcdromd,in your case it may vary like " p ztemtvcdromd ". Then modify accordingly. Now save the file and close it. Done!

Go to synaptic manager, search for crossplatformui, check for complete removal, then apply! That is all crossplatformui will be removed completely!

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the best to fix this is removing the files of crossplatformui from /var/dpkg/info directory 

cd /var/dpkg/info
ls | grep crossplatformui

output is similar :

crossplatformui.conffiles
crossplatformui.list
crossplatformui.md5sums
crossplatformui.postinst
crossplatformui.postrm

remove all the files 

sudo rm crossplatformui.*

check if there is package by name of crossplatformui 

sudo dpkg --remove --force-remove-reinstreq crossplatformui

issue the command to unstuck the package to be installed
-f is for fixing 

sudo apt-get install -f

Cheers Acutal source : http://shekher-techprobs.blogspot.in/2012/03/removing-crossplatformui-ztemtvcdromd.html

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  • before downvoting , pass a comment please . If something is wrong it can be improved .
    – igauravsehrawat
    Nov 12, 2014 at 5:36

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